Crane Aerospace and Electronics has an exciting opportunity for a Customer Support Administrator at our Chandler, AZ location.
About Crane:
Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense spanets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).
From supplying microwave products for GPS satellites to integrated assemblies for the latest innovative defense platforms, come join an industry-leading aerospace & defense manufacturer based in beautiful, sunny Chandler, Arizona. You’ll join a first-class, dynamic organization steeped in rich culture and an established track record of delivering customers premier, quality products. You’ll work shoulder-to-shoulder with prime OEMs and help us develop state-of-the art solutions – all in a family-first community with top-rated schools and an abundance of recreational activities. Start the next chapter of your career with Crane Aerospace & Electronics!
Job Summary:
As Customer Support Administrator, you are responsible for supporting the Site’s sales success by performing operational and administrative activities for assigned Regional Sales Managers and customers. In this role you will act as a customer liaison regarding quotes, purchases, order status, data entry and maintaining files. The following responsibilities are typical of what this position may be required to perform, however they are not all inclusive.
Essential Functions:
- Provide follow up and support to the Regional Sales Managers.
- Prepare quotations for assigned customers.
- Review, interpret, and enter data into internal databases, ERP or CRM tools.
- Issue credit memos and return material authorizations.
- Provide order status to customers.
- Ensure export license compliance.
- Log sales information with few errors.
- Uses knowledge to solve complex business problems.
- Escalate issues as needed.
- Improve the sales process.
- Other responsibilities as assigned.
Minimum Qualifications:
- Minimum of two years administration experience. Electronics industry preferred
- Associates degree preferred
- Oracle and CRM experience a plus
- Strong understanding of sales process and operations.
- Able to follow department processes and work flow.
- Ability to work collaboratively with employees within department and across functions.
- Demonstrated ability to troubleshoot customer issues.
- Demonstrated ability to convey information clearly and analysis as needed to customers.
- Demonstrated outstanding organizational skills.
- Demonstrated ability to solve routine to moderately complex problems.
- Intermediate to advanced Microsoft Office (word & excel) skills.
- Eligibility Requirement: This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government. Additionally, as a US Department of Defense contractor, we are bound by the International Traffic in Arms Regulations (ITAR). Applicants selected could be subject to a Government security investigation and must meet the eligibility requirements for access to classified information.
Top Benefits:
As a team member at Crane Aerospace and Electronics, you’ll enjoy:
- Benefits: Health care, dental, vision, life and disability insurance starting the first day of the month
- Time Off: 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.
- 401k Retirement Plan: 401k plan with company match
- Education Reimbursement: eligible after 90 days of employment
- Flexible work schedule: This position is eligible for our Crane Flex Hybrid schedule which allows for the option of up to 2 days/week of work-from-home. Some conditions apply which will be discussed during the interview process. Full policy to be provided after hire.
You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.CraneAE.com for more information on our company and great opportunities.
We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.
In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.
This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Crane Company is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, sex, national origin, marital status, age, sexual orientation, gender identity, disability, pregnancy, medical condition, genetic information, protected veteran status or any other characteristic protected under federal, state, or applicable local law.
