Position Summary

Euravia Engineering & Supply Co Ltd, a part of Magellan Aerospace Kelbrook, Lancashire has an exciting opportunity for a Customer Support Administrator.

• Full-time-permanent position
• Weekdays are Monday-Friday 37.5 hours per week.
• Job location: Colne Road, Kelbrook, Lancashire BB18 6SN

An operational role supporting the end-to-end coordination of ad-hoc parts sales and engine component repairs alongside field service planning. This position plays a key role in ensuring operational continuity by aligning parts availability with field technician deployment.

The role offers a varied remit across multiple operational areas, with responsibility for handling a variety of clerical duties and providing exposure beyond core responsibilities through ongoing training and development.

The ideal candidate will be hardworking, proactive and reliable with a commitment to customer service making it well-suited to individuals seeking to grow and progress within the business.

Perks and Benefits

• A company culture that promotes work life balance
• Access to mental health support
• Business performance related bonus
• Career development opportunities
• Commitment to continued learning and development
• Long Service Awards
• Enhanced Holiday Entitlement based on length of service
• Free parking
  
  

Essential Responsibilities

• To take ownership of managing the full lifecycle of ad-hoc parts orders and component repairs for the Customer Services department, ensuring accuracy and timely fulfilment
• To coordinate and plan site visits for mobile technicians, optimising schedules based on urgency, location and resource availability, acting as a central point of contact through to completion
• Respond in a controlled and effective manner to changing priorities, urgent requests and operational demand coordinating with appropriate departments as required
• Address and manage Customer requirements and expectations in a professional and timely manner
• Work alongside all appropriate departments to coordinate the despatch of customer orders providing updates on order status, despatch dates and through the supply of required documents
• Provide administrative support to both the Customer Services Department and to the general site as and when required, including but not limited to:
  • Managing emails, correspondence and internal communications
  • Maintaining and updating records, databases and filing systems
  • Assisting with data entry, reporting and basic analysis
  • Handling incoming calls and customer enquiries professionally
  • Providing invoicing assistance to the finance department
  • Coordinating and managing indirect purchases in-line with Company requirements

• To oversee Euravia assets, assisting in the administration of engine and component teardowns and evaluation
• Engage in cross-functional activities and training opportunities to build capacity across wider operational areas
• Positively support teamwork and circulation of experience within the workforce
• Work in a safe manner in compliance with the company Health & Safety policy and procedures. Report and log Health & Safety incidents that occur
• Support relevant MOS requirements and actively contribute to any 6S activities on site
• Any other reasonable duties as requested by management in support of the business
  
  

Position Requirements

Essential Criteria:

• GCSE or equivalent including Maths & English
• Good verbal and written communication
• Administrative experience (1-3 years)

Desirable Criteria:

• Business Administration NVQ or equivalent
  
  

Other skills/Abilities

Skills:

• Numerate and literate with the ability to produce detailed and accurate information
• Excellent Microsoft Office Skills – Word, Excel, Powerpoint, Outlook
• Strong communication skills, both written and verbal with attention to accuracy

Abilities:

• Ability to work to deadlines through the prioritisation of work
• Self-driven, able to work on own initiative with strong decision-making capabilities

Personal Attributes:

• To have Integrity
• Respectful to others
• Creative in finding ways to do things better
• Act ethically in all you do
• Collaborate well with others
• Articulate and organised with a good attention to detail
• Awareness of confidentiality and data protection
• Customer focused but also flexible and adaptable to the needs of the business
  
  

About us

Euravia Engineering, A Magellan Aerospace Company is a specialist aviation company providing high quality, cost effective maintenance, repair and overhaul services for a wide range of gas turbines - with particular expertise in the Pratt and Whitney Canada PT6 engine series.

Operating from four purpose-built, fully FAA and EASA approved facilities in Lancashire, England; Euravia offers a Total Support framework for PT6 Engine Operators around the world. Our focus is to address the Customers unique individual requirements, delivering first class turboprop engine performance and reliability alongside peerless customer service, with efficient turn times and cost-effective pricing.

At Magellan, we have over 80 years of collective knowledge and experience in the aerospace industry, and believe one truth: People create value. Employees are our greatest resource in working towards a successful future, and together we build professional relationships that thrive. We know that personal development is fundamental to the success of every individual, and every individual is fundamental to the success of our business, so we invest in our employees and provide excellent career progression opportunities. When you are part of Magellan, you are part of the team!

Note

Magellan may use an approved Artificial Intelligence (AI) note-taking tool to support the initial screening stage of its recruitment and selection process. All AI use is performed in accordance with Magellan’s privacy policies. Personal information associated with any job application will not be shared with or retained by any third party. Magellan the ultimate discretion to determine which applications proceed through the initial screening process.

Confidentiality

Magellan Aerospace respects the privacy and confidentiality of personal information provided by candidates and shall not disclose to any external parties unless legislated.

Thank you for considering this exciting opportunity. This document is intended to provide the reader with information and is not a contractual document. Some of the material therefore may be subject to change.