At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services (BGS) Training Solutions is seeking a dedicated Customer Support Specialist to join our Seattle Customer Training Campus. At this campus, we conduct maintenance training programs for airlines and maintenance, repair and overhaul (MRO) organizations from around the world. In this role, you will serve and assist guests (training students) as well as other visitors to our Training Campus.
This position is expected to be 100 onsite. The selected candidate will be required to work on-site at the Seattle Customer Training Campus.
Position Responsibilities
Respond promptly and professionally to visitors and guests queries and needs
Identify and recommend areas for process improvement
Manage urgent schedule and training adjustments as needed
Set up classrooms by course schedules
Maintain and replenish student course supplies as necessary
Prepare student kits for shipment for upcoming remote courses
Coordinate with internal teams to upload student information for visitor badging
Handle secure documentation processes involving highly sensitive personal information
Facilitate hotel and transportation needs of guests and visitors
Ensure campus is in appropriate condition to support training needs
Employer will not sponsor applicants for employment visa status.
Basic Qualifications (Required Skill/Experience):
Minimum 3 years of experience in customer support services and document compliance
Minimum 3 years of experience working in a multi-functional team environment
Experience with data analysis
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Preferred Qualifications (Desired Skills/Experience):
Experience working in a fast-paced, deadline-driven environment
Experience implementing process or strategy improvements, with knowledge of Lean practices
Experience in strategic planning roles
Strong interpersonal skills, teamwork, and customer focus
Typical Education & Experience:
High School diploma/GED or equivalent
Typically, 1 or more years of related work experience or an equivalent combination of education and experience (e.g., vocational school/Associate’s degree)
Relocation:
Shift:
This is a 1st shift position.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as spanet and business considerations.
Summary Pay Range: 59,500 – 80,500
Applications for this position will be accepted until Dec. 10, 2025
Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. 120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Export Control Details: US based job, US Person required
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
