• Work closely with cross-functional teams and establish meaningful working relationships to ensure collaboration and consistency with data sharing and reporting.
• Gather and analyze data from various sources, including, but not limited to, web analytics, customer feedback, business performance, and competitive research, to identify patterns and trends.
• Compile data into forecasts, reports, dashboards, and presentations to effectively communicate insights to collaborators across the organization.
• Leverage insights to drive improvements in customer and user experiences across multiple channels, providing strategic recommendations and committed solutions.
• Monitor performance of promotions, campaigns, strategy implementations, updates, and enhancements, ensuring relevant teams are informed and aware.
• Develop and apply domain expertise to analyses that support strategy for Delta Vacations digital, product, spaneting, sales, revenue, finance, customer experience, and reservations and support teams, among others.

• Deliver strategic, data-driven recommendations to leadership that influence business decisions.
• Lead projects and serve as a subject matter expert, mentoring and training team members when needed.
• Independently performs complex, high-impact analysis and applying problem-solving skills to deliver actionable insights.

• Regularly evaluate processes and make recommendations to improve efficiency.
• Participate in meetings pertaining to assigned responsibilities; organize and lead as required.
• Other duties and responsibilities as assigned, which may include cross-utilization within the department or with other departments.
• Follow all corporate and departmental policies/procedures and applicable governmental regulations.
• Potential opportunities for domestic and/or international travel to fulfill assigned responsibilities or development.

• Must possess strong analytical skills.
• Define problems, collect data, establish facts, draw valid conclusions, and solve problems in a timely and accurate manner while demonstrating sound judgement and reasoning skills.
• Perform work that is varied and may be somewhat difficult in nature.
• Prioritize and successfully manage multiple projects and deadlines simultaneously.
• Demonstrate exceptional written and verbal communication skills to convey insights and recommendations clearly to diverse audiences, including leadership, teams, and customers.

Delta Vacations values care, integrity, resilience, servant leadership, and collaboration. Our employees are an important key to our success. Join us to explore a career, see the world, and enjoy great compensation and benefits.

• Competitive salary, profit-sharing program, recognition, and performance incentives.
• 401(k) with generous company contributions up to 5.
• Paid time off including vacation, holidays, paid personal time, birthing parent, and parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability, and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• We offer comprehensive wellbeing programs to support your overall health, including an employee assistance program, free financial mentoring, and abundant mental health resources.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Access to more than 500 discounts, specialty savings, and voluntary benefits through Delta Perks such as car and hotel rentals, Delta Vacations Packages, auto, home, and pet insurance, legal services, and childcare.

• Experience with survey platforms (Qualtrics, Medallia, etc.)
• Experience with data visualization and analytics tools such as PowerBI, Tableau, SAS, SQL, or similar tools
• Travel industry experience