Job Description

Roles and Responsibilities:

Roles and Responsibilities

• Respond to and track reports from internal and external customers.
• Provide initial triage, with goal to handle more issues over time with familiarity/skillset.
• Oversee defined IT processes ensuring correct execution; identify and communicate issues and variances when found.
• Interact with customer systems (logins, copying down files, configuring software, etc.).
• Log issues and enhancement requests within ServiceNow
• Documentation of problem-solving steps into a growing knowledge base.
• Track distribution of support issues to look for optimization possibilities.
• Identify processes and applications having problems, scan through error logs and source code, help determine reproduction paths.
• Analyze software failures and implement identified solutions.
• Proactively reduce future support burden through identification of improvement opportunities.
• Resolve day-to-day issues related to strategy implementation. Escalates issues that impact the client and/or strategic initiatives.
• Participate in key initiatives as a project member executing defined tasks to achieve defined project goals.

Education Qualification

• Bachelor’s degree from accredited university or college with minimum of 1 years of professional experience OR Associates degree with minimum of 4 years of professional experience OR High School Diploma with minimum of 6 years of professional experience
• Note: Military experience is equivalent to professional experience
• Minimum 1 year of IT operations/technical support.

Eligibility Requirement:

• Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics

Technical Expertise:

• Experience in sustainment engineering, technical customer support, or software development
• Hands on operations experience with multiple application, OS and network level support
• Experience with basic computer networking and common end user trouble shooting
• Experience with Windows, Mac, iOS, Android operating systems

Business Acumen:

• Ability to manage to aggressive deadlines while staying true to strategic outcomes
• Ability to communicate effectively with technical and non-technical communities
• Ability to understand and communicate complex business, and technical concepts clearly and accurately
• Demonstrated customer focus

Personal Attributes:

• Project management skills; demonstrated ability to deliver on-time and on-budget
• Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions
• Excellent communication skills and the ability to interface with customers with confidence and clarity
• Ability to work independently on projects and a sharp eye for detail
• Highly collaborative, team-oriented individual
• Positive, enthusiastic and confident attitude

Additional Job Description

Additional Information

Compensation Grade

PB2

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening.

Relocation Assistance Provided: Yes