Join a Team thats Shaping the Future of IT Support

At BAE Systems, were passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As an Enterprise Service Desk Analyst, youll play a critical role in providing exceptional IT support to the customer. Youll be part of a dynamic team that values innovation, teamwork, and customer satisfaction. If youre a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.

As an Enterprise Service Desk Analyst, youll provide initial remote contact support through the Enterprise Service Desk (ESD) for a large government enterprises internal IT infrastructure. Youll serve as the first point of contact for users experiencing issues with systems, applications, devices, and mobile endpoints, delivering efficient troubleshooting and escalation to restore service quickly. Your day-to-day responsibilities will include providing remote support, logging and categorizing incidents, performing basic troubleshooting, and escalating complex issues to higher-tier support.

By joining our team, youll have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customers operations. Youll be expected to contribute to ESD reporting, educate users on self-service options, and ensure all support activities comply with federal regulations. If youre a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.