FBO Operations Executive

Job Description:

Reports to: EVP of FBO Operations

The Company:

Expect it all at Jet Access and our family of companies that provide premier private air travel, charter, aircraft management, sales, maintenance, flight training, airport operation and management.
Our Jet Access family members are the heart of our core values, the center of everything we do and the foundation of our success. As a growing enterprise we are committed to providing you the tools and resources for a long and meaningful career with us.
Expect a safe, positive, fast paced, and growth-oriented environment.

Expect a culture focused on the wellbeing and happiness of our Team Members and their families.
Expect to work with a diverse and talented group of aviation professionals.
Expect your voice to be heard.
Expect to matter.

Your future success is our priority - Expect it all.

Perks and Benefits:A generous benefit package, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training. This is a tight-knit family with a collaborative and social environment. Leadership is compassionate, and transparent, and believes in empowering employees to achieve, not only for the business, but also their own personal success.
Job Summary:As FBO Operations Executive at Jet Access, you will serve as a critical partner to the EVP of FBO Operations and EVP of FBO Development, providing high-level administrative and operational support across our Fixed Base Operations division. This role ensures seamless coordination of leadership activities, project management, data reporting, and internal communications while maintaining the highest standards of organization and follow-through. Your success will be measured by your ability to anticipate leadership needs, drive project completion across departments, and enhance operational efficiency while embodying our core values.
Core Schedule:

Days: Monday through Friday (In-Office)
Variable hours based on leadership schedules and project demands
Willingness to travel as needed

Compensation Package:

Base Salary Range: $55,000 – $70,000 (annualized), paid bi-weekly

Day in the Life:As the FBO Operations Executive at Jet Access, youll provide comprehensive support to FBO leadership while driving operational excellence across multiple functions. Heres what your role encompasses:
Leadership & Administrative Excellence

Manage complex calendars, coordinate high-priority meetings, and arrange travel logistics for FBO leadership team
Serve as primary point of contact for internal and external stakeholders, ensuring professional communication and swift issue resolution
Draft, proofread, and edit leadership correspondence, presentations, and reports with precision and attention to detail
Handle sensitive and confidential information with discretion while maintaining complete professionalism
Prepare comprehensive meeting agendas, capture detailed minutes, and track key decisions and action items
Monitor leadership deliverables and follow-up requirements to ensure timely execution of strategic initiatives

Cross-Departmental Coordination & Project Management

Drive alignment across departments by tracking action items, deadlines, and deliverables related to FBO projects, finance, operations, and compliance
Act as liaison between leadership and internal teams, proactively following up on assigned tasks to confirm execution and identify potential roadblocks
Maintain sophisticated tracking systems for key initiatives, ensuring clear accountability and documented progress
Coordinate multi-departmental projects from inception to completion, facilitating communication and resource allocation
Regularly update leadership on project status, outstanding tasks, and strategic next steps

FBO Operations & Strategic Support

Assist in research, planning, and execution of FBO expansion initiatives, new business opportunities, and special projects
Support contract management for hangar leasing, fuel agreements, vendor negotiations, and regulatory compliance requirements
Develop and maintain organized databases of key performance metrics, financial reports, customer surveys, and safety data

Conduct pricing analysis and assist in preparing financial models, forecasts, and budget reports
Coordinate department-wide meetings, training sessions, and team-building events
Maintain current knowledge of FAA regulations, FBO industry trends, and competitive benchmarks

Team & Client Relations

Provide administrative and operational support to FBO managers across all locations, helping streamline processes and improve efficiency
Facilitate sharing of best practices, performance insights, and operational updates across FBO locations
Coordinate with vendors, fuel providers, and aircraft operators to streamline communication and resolve operational issues
Provide exceptional support to high-profile clients and aviation partners
Support marketing and branding efforts related to FBO operations, including event planning and promotional materials
Take on special projects and other duties as assigned to support departmental goals

Each day brings unique challenges requiring adaptability and initiative, but your organizational excellence ensures our leadership team can focus on strategic growth while maintaining the highest standards of operational performance – all while embodying our core values.
What will make you successful:Required Skills & Experience:

High school diploma or equivalent required; Associates or Bachelors degree preferred
Minimum 3-5 years of administrative support experience, preferably in executive or leadership support roles
Exceptional organizational skills with proven ability to manage multiple priorities and shifting deadlines
Outstanding written and verbal communication skills with experience drafting professional correspondence
Strong business acumen and financial literacy with ability to interpret reports, contracts, and operational data
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and scheduling tools
Experience with CRM systems, database management, and project tracking tools
Must pass required background checks and pre-employment screening
Valid drivers license with ability to travel up to 25
Commitment to Jet Accesss values of safety first, doing the right thing for the long term, and taking care of our people

Additional qualities that will make you successful:

Understanding of FBO operations, fuel management, aircraft handling, and hangar leasing preferred but not required
Familiarity with aviation regulations, safety compliance, and industry service standards
Self-starter mindset with ability to work independently and proactively resolve challenges
Strong attention to detail ensuring accuracy in reporting, documentation, and contract management
Ability to identify operational inefficiencies and suggest process improvements
Experience managing vendor relationships and coordinating complex logistics
Exceptional interpersonal skills with ability to interact professionally with leaders, clients, and industry partners
Adaptability and discretion when dealing with sensitive business matters
Track record of maintaining confidentiality and handling sensitive information with integrity
Problem-solving mindset with ability to anticipate needs and provide solutions before issues arise

Jet Access Group and affiliated companies are an Equal Opportunity Employer committed to diversity and inclusion in our workplace. Employment decisions are based solely on the qualifications and merit of the individual candidate and needs of the business, without discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non- disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Job Ident #: 684

Company Details

Jet Access

9998 Crosspoint Blvd
Suite 310
Indianapolis, Indiana 46256 USA
www.flyjetaccess.com/

Jet Access is the first vertically integrated, fully transparent full-service aviation management company in the industry. We are committed to making private jet travel safe, cost-effective, uncomplicated, and comfortable. We are also your strategic partner...

Benefits:
*Medical insurance *Short-term and long-term disability *Dental insurance *Vision insurance *Life insurance – Spouse and child(ren) life insurance policies are also available *Competitive wages *Great growth opportunities *Matching 401K *Paid vacations and holidays *Tuition reimbursement *In-house, factory and FlightSafety training *Company outings and cookouts *Opportunities to learn about a wide variety of aircraft types

Supported Manufacturers:
Embraer, Cessna, Cirrus, Beechcraft, Piper, Twin Commander, Cirrus, Piston, Piper, and Pilatus

Supported Models:
Citation Excel, Citation Bravo, Citation Sovereign, Phenom 100, Phenom 300, Twin Commander, King Air, Premier, CJ's, Cirrus

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Job Info

Location

Fishers, Indiana, United States

Type

Permanent

Company Details

Jet Access

9998 Crosspoint Blvd
Suite 310
Indianapolis, Indiana 46256 USA
www.flyjetaccess.com/