Position Summary

The Information Services Support Analyst II provides a range of expertise in day-to-day consultation, training, trouble-shooting and problem-solving for internal computer users. Identifies and addresses complex usability problems, while monitoring and managing user accounts.

• Performs a range of complex work to establish and maintain information systems, databases and interfaces to meet business objectives and strategies

• Provides a range of expertise in day-to-day consultation, training, trouble-shooting and problem-solving for internal computer users

• Responds to and resolves computer problems quickly to ensure maximum uptime and minimum disruption to user activity

• Identifies and addresses complex usability problems, while monitoring and managing user account

• Trains end-users in the use and applicability of various computer systems and hardware

• Acts as a lead on Information Services projects, performing analysis and implementation of multi-function office systems

• Analyzes existing systems and/or user needs and makes recommendations for increased efficiency to meet business needs

• Other responsibilities as assigned

• Consistent exercise of independent judgment and discretion in matters of significance

• Regular, consistent and punctual attendance is required. May need to work nights and weekends, variable schedule(s) and additional hours as necessary

Education : Post-secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations

Years Experience : 3-5 years relevant experience

• Specialized technical expertise and experience in consultation, training, trouble-shooting and complex problem-solving for internal computer users

• Excellent analytical skills and judgment to proactively identify and solve complex problems

• Strong attention to detail, good organizational skills and the ability to prioritize with changing situations

• Effective interpersonal, verbal and written communication skills to drive tasks to completion

• Proficient in Microsoft Office Suite and database management tools

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range:  $29.8/hr to $49.65/hr
• Participation in Annual Incentive Program

Benefit & Retirement Plans 

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost. 
• 401(k) Plan with company matching contributions at 100 of the first 5 of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3 of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.

• Paid Time Off and Company-Paid Holidays.

  This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). II applicants must be U.S. persons  

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.  However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants U.S. Equal Employment Opportunity Commission