Arconic is currently in search of an IT Support Specialist to join our Information Technology Team based in Lafayette, IN.
At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.
Job Summary:
The primary purpose of the IT Support Specialist is to support all employees and contractors at the location and manage the full life cycle of IT/OT assets in both business and process networking environments. The incumbent must communicate professionally and effectively with a wide variety of people. This communication occurs face to face, over the phone, remote access, Teams and in writing.
In this role, you will:
- Provide IT / OT deskside support to all employees at the Arconic Lafayette plant in Lafayette, IN and other remote sites
- Provide White Glove IT services to all company executives at the Arconic Lafayette plant in Lafayette, IN and other remote sites
- Diagnose and resolve software and hardware incidents, including operating system (Windows 10, 11), network, mobile devices and software across a range of business and OT applications
- Operate with Arconic IS standards and conventions and applicable Arconic BU/RU IT Standards
- Stage, configure, and deliver IT assets (e.g. personal computers and mobile phones)
- Manage the inventory of IT assets for the site(s)
- Use logic and reasoning to research and resolve technical issues and know what to do next and/or when to escalate for help
- Support all IT systems at the location
- Work across a global IT support team to share information and best practices
Also note:
- Requires the ability to walk, bend and stand for periods of time required to perform labor-related duties. This position requires frequent visits to the shop floor environment to troubleshoot and resolve problems. Ability to lift 50 lbs. when moving equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position will require frequent visits to the shop floor environment to troubleshoot and resolve problems which may require the lifting of heavy equipment.
You have: (required)
- High School Diploma or Equivalent from an accredited organization
- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
- This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee, or Refugee.
Exceptional Candidates also have: (preferred)
- Bachelor’s degree from an accredited organization
- 2 years previous IT support experience
Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction spanets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build.
We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.
At Arconic, we:
Act With Integrity.
We lead with respect, honesty, transparency and accountability.
Safeguard our Future.
We protect and improve the health and safety of our employees, communities and environment.
Grow Stronger Together.
We cultivate an inclusive and diverse culture that advocates for equity.
Earn Customer Loyalty.
We build customer partnerships through best-in-class products and service.
Drive Operational Excellence.
We pursue continuous improvement through innovation, agility, people development and collaboration.
Create Value.
We achieve success by generating and growing value for our stakeholders.
United States Equal Employment Opportunity Statement
Arconic is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
ABOUT Lafayette Operations Lafayette, IN is located approximately 60 miles from the states capital, Indianapolis and is the home to Purdue University. Our Lafayette location has been continuously running in Lafayette community since 1938. We are an Aluminum Extrusions plant for Aerospace, Automotive, Industrial and Defense facility.