Contour Airlines is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

Full-Time Employee Benefits & Compensation Overview

As a full-time employee of Contour Airlines, you are eligible for the following benefits and programs:

Insurance

• Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)

401(k) Savings Plan

• Eligibility begins the first day of the month following your hire date.
• The Company offers a matching contribution up to 6 of your eligible compensation.
• Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.

Paid Sick Leave

• Accrual of up to 56 hours of paid sick leave per year.
• Unused sick leave rolls over annually until your sick bank reaches 480 hours.

Vested Vacation Hours

• Eligible to receive vacation hours on January 1st following your hire date.
• These hours will be vested and available for use in accordance with Company policies.

Non-Revenue/Space Available (NRSA) Travel Privileges

• NRSA (non-revenue/space available) travel privileges on Contour Airlines upon hire and access to MyID Travel after 6 months of service.

Leaves of Absence

• Eligible for various types of leave, including:
  • Medical Leave
  • Non-Medical Family Care Leave
  • Maternity and Paternity Leave
  • Personal Leave
• Detailed leave policies are outlined in the Contour Airlines Employee Handbook, which will be provided during onboarding.

Compensation Details

• Contour Airlines offers a competitive salary based on your prior work experience.

Equal Employment Opportunity

Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Accommodations

Contour Airlines is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at hrflycontour.com.

Join Our Growing Team

Contour Airlines rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.

Summary of Essential Duties

The IT Support Technician provides Tier I and Tier II technical support to Contour Airlines’ employees across all departments, including Flight Operations, Maintenance, and Airport Operations. This role is responsible for ensuring the reliability and performance of critical IT systems that directly support flight and maintenance operations.

Key Responsibilities

• Provide responsive, professional support for end-users across multiple locations, including airport stations, hangars, and corporate offices.
• Diagnose and resolve hardware, software, peripheral, and network issues with urgency and attention to operational impact.
• Support critical aviation systems including Quantum (MX/DCS), FOS/Portside, AirExpert, and company intranet resources.
• Configure, deploy, and maintain laptops, desktops, and mobile devices in a Microsoft Azure Active Directory / M365 environment.
• Manage user onboarding and offboarding including account setup, access rights, group policy application, and license management.
• Support and maintain VOIP systems, handsets, and softphones; assist with voicemail provisioning and troubleshooting.
• Manage and support mobile devices using Omnissa AirWatch (MDM) or other enterprise mobile management tools.
• Maintain asset inventory and participate in lifecycle management for all IT hardware and software.
• Use the IT Service Desk ticketing system to document, track, and resolve support requests according to established SLAs.
• Collaborate with vendors and internal teams to resolve escalated issues, ensuring minimal operational disruption.
• Contribute to IT documentation, knowledge base articles, and process improvement initiatives.
• Provide after-hours or weekend support on a rotating or on-call basis as needed to support 24/7 flight operations.
• Perform other duties as assigned by leadership.

• Must be at least 18 years of age.
• Strong organizational and troubleshooting skills
• Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions.
• Possess a valid driver’s license with a good driving record.
• Ability to read, write, speak, and understand English fluently; proficiency in Spanish is a plus but not required.
• High school diploma or GED certification required.
• Associate degree in Computer Science, Information Systems, or related field preferred.
• Working knowledge of:
  • Microsoft 365 suite (Teams, SharePoint, OneDrive)
  • Windows OS administration
  • Network connectivity (LAN/WAN/Wi-Fi) and troubleshooting
  • VOIP systems and mobile device management platforms
• Possess polished and professional interpersonal skills with a positive, customer-focused attitude.
• Strong leadership, organizational, and time management skills.
• Ability to effectively interact with a variety of personalities while maintaining a high level of professionalism.
• Skilled in coordinating multiple priorities, managing deadlines, and working efficiently in a fast-paced environment.
• Ability to handle interruptions and changing priorities with flexibility and a strong attention to detail.
• Self-motivated with the ability to motivate others.
• Ability to work independently and collaboratively as part of a team-oriented environment.
• Excellent written and verbal communication skills, delivered with professionalism and tact.
• Ability to pass a 10-year work history background check, as well as criminal history and fingerprint checks, as required by the TSA.
• Ability to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate.
• Must adhere to all safety regulations and work in a professional manner, complying with OSHA, EPA, state, and federal regulatory requirements.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications.
• Experience supporting enterprise security tools such as SentinelOne and Keeper Password Manager.
• Familiarity with aviation operations systems (Quantum, FOS, Portside, MX Control).
• Experience supporting field staff or remote workforces across geographically dispersed locations

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.