Job Description:
IT Technical Support Analyst
Oxford
Full Time
If you have previously applied for this position, you need not apply again.
About our team...
Airbus Helicopters is the world’s largest helicopter manufacturer and the company’s site at Oxford Airport is Britain’s civil helicopter hub.
AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance and spares support. Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications.
AHUK is the MoD’s chosen provider of helicopters and maintenance for its No.1 Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey).
Description/Overall purpose of the Job
As IT Technical Support Analyst at Airbus Helicopters UK will be required to undertake first line technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company&39;s business with the minimum of disruption.
You will be expected to act as first line support for all helpdesk requests and incidents.
Main responsibilities
Face to face, telephone and email support
Purchase, Configure, install and maintain desktop and laptop PCs
Support of Telephone Systems
Configuration of telephone handsets
Support of audio visual equipment, projectors and Video Conference facilities
Manage the resolution of issues, problems, service requests and changes via the AHUK Helpdesk tool
Audit of computers to ensure all software is authorised and licensed
Maintain an inventory/database of IT hardware and software
Liaise with third party IT support Companies and vendors
Support Other AHUK Offices as required
Any other IM or IM Admin related tasks.
Working to defined standards and procedures
Knowledge and Skills
Essential
Strong expertise in supporting Windows based PC’s and servers
Previous experience working in a first line support role.
Windows Desktop (Enterprise)
MS Office & MS Products
Google G-Suite
Desirable
Education, Qualifications or Training
Essential
A Qualification in IT (A&43; or MCSE)
Proven experience in a Technical support environment
Able to obtain SC Clearance
Desirable
Computer science related degree
Working knowledge of other IT operating systems
Experience working in a secure environment
About you
Able to work using own initiative
Able to see issues and apply a troubleshooting approach to problem management and resolution
Able to communicate both written and verbally to other teams and team members as well as other members of the business at all levels.
Additional requirements
Data Protection
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Helicopters UK LtdEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Digital By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
