IT support technician/ Portsmouth Naval Shipyard’s (PNS)

Portsmouth Naval Shipyard’s (PNS) Customer Support department is responsible for assisting the entire command with collecting/removing DRMO, and delivering/moving/removing printers/computers

The primary tasks within this project are described in the following bullets.

• Maintain an Excel spreadsheet of DRMOed equipment.
• Accurately document each piece of equipment with the required information.
• Print out and attach documents to the equipment.
• Stack equipment on a pallet, attach metal straps and shrink wrap it.
• Bring pallets down to the loading dock using a hand jack lift.
• Coordinate/schedule a transport truck for the DRMO being shipped out.
• Properly dispose of 8mm tapes, cassette tapes, USB sticks, RAM and hard drives using the PNS degausser.
• Accurately complete the required paperwork for tracking the disposed of media.
• Deliver and install a printer/copier in a newly requested location throughout the PNS.
• Move a printer/copier to a newly requested location throughout the PNS.
• Remove a printer/copier from customer locations throughout the PNS.
• Fix hardware issues with printers/copiers/scanners such as paper jams and replacement of consumable parts such as toner and ink.
• Deliver/move/remove computers at various locations throughout the PNS.
• Remove hard drives from computers and prepare any associated paperwork required for the proper disposal of the computer.
• Assist with inventory tracking by periodically counting the IT equipment in our storage areas and updating the Inventory tracking excel spreadsheet with the results.

• Secret clearance. 
• Ability to follow and adhere to instructions and procedures.
• Full ability to walk, climb up and down stairways, bend, stoop, and lift and carry equipment weighing 50 pounds or less.
• Flexibility in response to unplanned requirement changes and emergencies.
• Excellent verbal and written communication skills.
• Microsoft Outlook and Excel proficiency.
• Detail-oriented.
• Ability to multi-task and change priorities.
• Ability to ask for clarification whenever a work assignment is not totally clear.
• Dependability.