Join the NetJets Team
NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.
Purpose of Position
The Inflight Operations Coordinator supports the operational and service needs of NetJets Flight Attendants and cross-functional departments including catering, crew services, and Service Hubs. This role focuses on enhancing the Flight Attendant experience through effective communication, logistical coordination, and administrative support. The coordinator contributes to projects and initiatives aimed at elevating service standards and improving operational efficiency, serving as a key liaison between Flight Attendants and operational teams.
Tasks and Responsibilities
Operational & Administrative Support
• Responds to Inflight email inquiries, providing timely information and assistance to Flight Attendants.
• Supports planning, coordination, and execution of projects and programs to improve service delivery and operational efficiency.
• Assists in managing aircraft stock logistics, including coordinating stock movement from hubs and lockers to other locations.
• Coordinates the Flight Attendant birthday and anniversary program.
• Processes non-standard crew expenses as needed.
Project & Communication Management
• Partners with leadership on project development and implementation, ensuring initiatives remain relevant and effective.
• Gathers, organizes, and communicates feedback related to projects and services.
• Identifies key themes and updates for inclusion in bi-weekly Flight Attendant communications and assists in drafting news articles.
Cross-Departmental Collaboration
• Works with Strategic Operations to support flights without assigned Flight Attendants.
• Serves as a liaison between Service Hubs, Flight Attendants, and operational departments to ensure seamless communication and coordination.
Note:
It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.
Certifications and Licenses
Core Competencies
Adaptability
Collaboration
Curiosity
Service-Oriented
Strives For Positive Results
Knowledge, Skills, Abilities and Other (KSAOs)
• 2-4 years of experience in customer service or communications with strong interpersonal skills
• Passion for providing high-end service and supporting team members
• Demonstrated accountability in project ownership and a solutions-oriented mindset
• Proven organizational and multi-tasking skills with strong attention to detail
• Ability to quickly learn new business domains and build subject matter expertise
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite
• Experience with iJet and ETM preferred
• Coaching or guidance experience in a professional setting preferred
How NetJets Supports You
How NetJets Supports You (Parental Leave)- Non-bargaining:
NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL-a comprehensive package to support your Mind, Body, and Life.
Our comprehensive suite of benefits include:
•Medical, Dental, and Vision
•Healthcare Advocacy
•Employee Assistance Program
•Flexible Spending Accounts
•Health Savings Account with annual employer contribution
•Wellness Programs & Discounts
•Paid Time Off
•Parental Leave of Absence
•Life and Accident Insurance
•Voluntary benefits (financial protection plans)
•401(k) plan, with 66 of every dollar you contribute matched by NetJets
•Short and Long-Term Disability
•Legal Plan
•Identity Theft Protection Plans
•Pet Insurance
•Family & Caregiving Support