Every WestJet journey has the potential to enrich lives; a career with us is no exception.
WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global.
Join us, this is where your career story takes off.
Overview of role:
The Intermediate Analyst is responsible for being a technical resource within the Enterprise Monitoring team, helping to support the overall Observability roadmap of WestJet’s technical landscape.
Being part of an operational team, the Intermediate Analyst will administer, implement key improvements, troubleshoot issues, and resolve incidents within the enterprise monitoring technology stack supporting both IT and Digital requests. Playing a key role in change, incident, and release management for the monitoring stack, the Intermediate Analyst will maintain the stability and functionality of the systems supported. This role will also engage stakeholders in support of ongoing service improvement plans for each application providing design recommendations for a wholistic observability solution.
The Intermediate Analyst will be involved in platform service improvement plans and will participate in estimations, planning, and delivery of ongoing platform improvements. Can be asked to provide input on developing requirements and propose solutions that meet business needs.
Key deliverables / responsibilities include:
Administration of relevant technology within their operational team including Solarwinds Orion, Splunk, and other Observability platforms.
Support existing monitoring of over 600 applications and infrastructure as well as assist in onboarding new applications using identified patterns and standards.
Delivery of service improvement work items identified as priority within timelines.
Leads in change, incident, problem Management tasks within product team.
Understanding of overall architecture of technology supported and how to identify and troubleshoot challenges within.
Ticket management, documentation of steps taken to fix or improve work items.
Knowledge management input, development of support runbooks and transition to operation process.
Improvement of security posture within technology stack supported.
Participation in relevant audits if required.
Requirement to be part of on call rotation.
Experience and qualifications:
Bachelors degree in Technical Field.
5+ years in administration of monitoring platforms for an enterprise technology department.
Strong working knowledge as an administrator of at least two modern Observability platforms at an enterprise level.
Hands on experience with designing monitoring solutions for infrastructure and applications.
Understanding and experience with automation techniques and tools.
Excellent time management skills, ability to manage multiple items. Incident and problem management skills.
Willingness to learn related technology and business process.
Ability to determine root cause from outcomes.
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we are a fit? Apply now!
About WestJet Group of Companies
WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.
As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.
Our Safety Promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.
WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.
Our Commitment to Diversity and Inclusion
We embrace what makes us each unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences, and backgrounds, and if youre passionate about this role, we encourage you to apply - even if you dont meet every qualification listed. WestJet is committed to inclusiveness, equity, and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talentwestjet.com.
We value the time and effort you put into your application. Our recruitment process is highly competitive, and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. We encourage you to explore future opportunities with us if this role isnt the right fit at this time.
For more information about everything WestJet, please visit WestJet.com.
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