Flightline Group is seeking a detail-oriented and customer-focused individual to join our team as an Aviation Inventory Specialist with Front Desk Duties. This role is crucial in ensuring the efficient management of aviation parts while also providing excellent front desk support to our clients and staff. The ideal candidate will possess a strong understanding of aviation parts, exceptional organizational skills, and excellent communication abilities. Flightline Group is an Authorized Service Center for Piper, Daher-Kodiak, and Cirrus, and are proud to offer exceptional support to the aviation community.

If you are passionate about aviation, possess strong organizational skills, and enjoy providing excellent customer service, we encourage you to apply for the position of Aviation Parts Specialist with Front Desk Duties. Join our dynamic team and be part of the exciting world of aviation!

Key Responsibilities:

Customer Service:

• Greet customers and visitors in a professional and friendly manner.
• Answer incoming calls, route them to the appropriate personnel, or take messages as necessary.
• Manage email correspondence and respond to inquiries in a timely fashion.
• Maintain cleanliness and organization of the front desk and lobby areas.
• Address customer concerns or complaints in a prompt and courteous manner.
• Other duties as assigned.

Aviation Parts Management:

• Receive, inspect, and catalog incoming aviation parts shipments.
• Assist customers with inquiries regarding parts, pricing, and availability.
• Provide accurate and timely information to customers regarding order status and shipment tracking.
• Coordinate the packaging and shipment of aviation parts to customers, ensuring compliance with shipping regulations and requirements.
• Coordinate drop shipments of parts from vendors to customers.
• Prepare shipping labels, packing slips, and other necessary documentation for outgoing shipments.
• Coordinate with vendors and suppliers for timely delivery and replenishment of parts.
• Maintain organized and easily accessible storage of aviation parts.
• Conduct quality checks on incoming aviation parts to ensure compliance with regulatory standards and company requirements.
• Document and report any discrepancies or issues with received parts.

Qualifications:

• High school diploma or equivalent; additional certification in aviation parts management or related field is a plus.
• Prior experience in aviation parts management, inventory control, customer service, or related roles preferred.
• Strong knowledge of aviation parts terminology, specifications, and industry standards.
• Excellent customer service and interpersonal skills.
• Proficient computer skills, including experience with inventory management software and MS Office Suite.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Attention to detail and accuracy in all work processes.
• Effective communication skills, both verbal and written.
• Ability to pass a TSA background check and compliance with a pre-employment/random drug testing program.