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U.S. Citizen, U.S. Person, or Immigration Status Requirements:

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Do you want to be a part of a team whose impact stretches across the world, and even beyond? Collins Aerospace, an RTX company, is a leader in advanced technologically and intelligent solutions for the global aerospace and defense industry. Our Digital Technology (DT) group combines foundational IT with new digital technologies - driving business efficiencies and a better customer experience by connecting technologies, people, information, and processes. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for out DT team.

**This is a onsite position in St. Petersburg, FL

What YOU will do:

• You will collaborate and partner with a cross-section of digital, engineering, cybersecurity, and program leadership partners, in support of the Cooperative Engagement Capability (CEC).

• Triage and route Windows and Linux incident tickets, performing initial assessment and categorization.

• Route incidents to the appropriate DT resources based on issue type, complexity and priority.

• Handle basic, low-complexity requests to reduce workload on senior technical staff.

• Leverage an understanding of team workflows and support tiers to ensure efficient ticket assignments and resolution.

• Work as a team member in a fast-paced technological environment.

• Use troubleshooting techniques to resolve technical problems of basic to moderate scope and complexity of hardware and operating systems (OS).

• Generate and curate documentation of DT processes and procedures and other tasks as assigned.

Qualifications YOU Must Have:

• Typically requires a University Degree and less than 2 years prior relevant experience

• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

• Theoretical experience Identifying, installing, and troubleshooting Client PC components, peripherals (printers, monitors), and software.

• Theoretical experience with one of the following security frameworks: NIST 800-53, 800-171, CMMC, NISPOM, JAFAN, JSIG, DFARS and/or DoD/RMF

• Must be able to obtain Department of Defense Directive (DoDD) 8140 / 8570 Certification requirements (CompTIA Security+ CE or equivalent certification) within 6 months of start date.

Qualifications We Prefer:

• Active and transferable U.S. government issued Secret security clearance is required prior to start date.

• Department of Defense Directive (DoDD) 8140 / 8570 Certification requirements (CompTIA Security+ CE or equivalent) certification and an Operating System Certification.

• Clear verbal & written skills for explaining tech to non-tech users.

• Experience with administration of Active Directory (Basic user account management (create, reset passwords).

• Experience with documenting technical problems and their solutions.

• Experience with Windows or Linux (RHEL) Operating Systems.

• Experience with NISPOM, JAFAN, JSIG, DFARS and/or DoD/RMF security frameworks

• Experience in Windows Server Operating System

• Experience using VMWare vCenter and/or other virtual computing methods.

What We Offer:

Some of our competitive benefits packages include:

• Medical, dental, and vision insurance.

• Three weeks of vacation for newly hired employees.

• Generous 401(k) plan that includes employer matching funds and separate. employer retirement contribution, including a Lifetime Income Strategy option.

• Tuition reimbursement program.

• Student Loan Repayment Program.

• Life insurance and disability coverage.

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.

• Birth, adoption, parental leave benefits.

• Ovia Health, fertility, and family planning.

• Adoption Assistance.         

• Autism Benefit.

• Employee Assistance Plan, including up to 10 free counseling sessions.

• Healthy You Incentives, wellness rewards program.

• Doctor on Demand, virtual doctor visits.

• Bright Horizons, child, and elder care services.

• Teladoc Medical Experts, second opinion program.

•  And more! 

Learn More & Apply Now!

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies?  Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

WE ARE REDEFINING AEROSPACE.

* Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 57,200 USD - 108,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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