Join a Team thats Shaping the Future of IT Support

At BAE Systems, were passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a Junior Process Analyst (Shared Services), youll play a critical role in providing exceptional IT support to the customer. Youll be part of a dynamic team that values innovation, teamwork, and customer satisfaction. If youre a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.

As a Junior Process Analyst (Shared Services), youll be responsible for assisting senior analysts in analyzing and improving IT shared services processes to increase efficiency and effectiveness within an enterprise environment. This role supports the documentation of current workflows, the identification of inefficiencies, and the implementation of streamlined solutions by collaborating with various stakeholders and collecting and analyzing data. The ideal candidate will be detail-oriented, possess strong analytical and communication skills, and be eager to learn and apply process improvement methodologies.

Duties:

• Assist in analyzing existing business processes and documenting current state workflows and procedures.
• Help gather and analyze data to identify process bottlenecks, inefficiencies, and areas for improvement.
• Support the creation of process maps and documentation.
• Collaborate with senior analysts and cross-functional teams to gather requirements and support the design of new or improved processes.
• Aid in the implementation of process changes and new systems, ensuring they align with business needs.
• Help develop performance metrics and monitor the effectiveness of implemented changes.
• Assist in preparing reports and presentations on process performance and improvement initiatives for stakeholders.
• Provide support to users and stakeholders during process changes and ensure new processes are understood and followed.
• Learn and apply process improvement methodologies and industry best practices to support the teams work.
• Perform other duties as assigned by the management team to support the Shared Services function

By joining our team, youll have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customers operations. Youll be expected to collaborate with cross-functional teams to resolve complex issues, implement best practices, and support disaster recovery planning. If youre a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.