IndiGo is India’s largest and most preferred passenger airline and amongst the fastest-growing airlines in the world.We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We demonstrate that low cost does not mean low quality. With our fleet of 400+ aircraft, we operate well over 2,200 daily flights, connecting 130+ destinations (of which 40+ are international), welcoming 118 million+ customers on board last year. We have an industry-leading on-time performance and one of the highest customer NPS in the Indian spanet. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, from a domestic carrier to a global aviation leader.
Job Summary
We are seeking an experienced Lead Business Analyst with deep expertise in the Passenger Service System (PSS) domain. The candidate will serve as a key liaison between business stakeholders and technical teams, ensuring accurate requirement gathering, documentation, and project execution. This role requires strong analytical skills, leadership capabilities, and hands-on experience in managing complex projects.
Key Responsibilities
- Product Understanding & Alignment
- Gain a thorough understanding of the product by attending client meetings, brainstorming sessions with the IT team, and reviewing contracts and product alignment documents.
- Requirement Gathering & Documentation
- Collect and document requirements through client interactions and business team discussions.
- Prepare and maintain Minutes of Meeting (MoM).
- Develop technical and non-technical documents such as BRD, FSD, SRS, NFR, and user manuals.
- Process Design & Analysis
- Create workflow charts and process flow diagrams to represent business processes.
- Define project requirements by identifying milestones and communicating with stakeholders.
- Project Monitoring & Reporting
- Track project progress, resolve issues, and publish progress reports.
- Perform complete project tracking and update all required milestones, portals, and presentations.
- Collaboration with QA & Development Teams
- Work closely with QA and development teams to ensure clarity of requirements.
- Provide use cases to QA and assist in writing test cases.
- Coordinate with QA and development teams to track project status and report to the Project Manager.
- Document Management
- Review, version control, and manage repository of all project-related documents.
Required Skills & Competencies
- Minimum 10 years of experience in Business Analysis, with strong exposure to PSS domain and airline industry processes.
- Expertise in documentation (BRD, FSD, SRS, NFR).
- Proficiency in creating workflow charts and process diagrams.
- Hands-on experience in project tracking tools and reporting.
- Strong communication and stakeholder management skills.
- Ability to lead and mentor junior analysts.
Additional information
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.
IndiGo does not charge fees for Job Interviews, Registration, Verification or Offer Letters. All Official communication will be from verified IndiGo IDs (e.g., xxxgoindigo.in). Please report any fake job offer to eco.goindigo.in
At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background’
