Join a Team thats Shaping the Future of IT Support

At BAE Systems, were passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a Lead Tier 2 Remote Support Analyst, youll play a critical role in providing exceptional IT support to the customer. Youll be part of a dynamic team that values innovation, teamwork, and customer satisfaction.
As a Lead Tier 2 Remote Support Analyst, youll provide Tier 2 analysis and troubleshooting support for end-user computing devices, including zero clients, thin clients, thick clients, desktops, laptops, and high-performance computing services. Youll also provide Tier 2 support for remote access and service capabilities, including VPN configurations, multi-factor authentication, and secure connectivity issues.
By joining our team, youll have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customers operations. Youll be expected to lead root cause analysis for escalated incidents, mentor and guide Tier 1 analysts, and document resolutions, trends, and recommendations in ITSM platforms like ServiceNow. If youre a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.