Learning & Development Specialist, dnata Airport Operations

dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. 

As a Learning & Development Specialist, you will manage planning, analysis, design, development, implementation and evaluation of learning and development solutions for functional areas to support business goals. You will also ensure that adequate resources are planned for and that the learning solutions are delivered as per the programme design and to the predefined standards. Changes will be managed to the requirements & business needs in consultation with the business as per the laid down guidelines and the procedures. 

In this role, you will

• Plan and organize training need analysis to identify skill gaps amongst the staff on a pro-active basis, define training requirements for a department in agreement with the key stakeholders.


• Organize scoping and business priority setting for strategic business changes involving business stakeholders and plan communications to engage key stakeholders such as the line managers, SMEs, training management team, safety team etc. to setup expectations.


• Establish an effective training feedback mechanism aimed at continuous improvement of learning & development initiative to manage implementation of performance evaluation results. Drive a culture of efficiency by adhering to the agreed budget and identifying and implementing cost-effective work practices.


• Provide performance consulting to business on ways to improve existing processes and introduce new processes. Design and deliver training intervention in line with organizational/ functional requirements to ensure effective and high-quality delivery of training to employees.


• Develop talent within the team by providing consistent direction and support to achieve business goals and take leadership positions. Enhance team productivity through skills development through coaching & training.


• Develop expertise in the respective area of specialisation and through on-job observations and attachments, feed-in relevant business data and changes in business environments to the Manager, so as to influence L&D plans and support analysis of business impact for better alignment of L&D interventions.


• Ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support and direction.


• Implement plans in alignment with the departmental mission, values, goals and policies; demonstrate behaviours to represent and promote these and act as a champion in change management.


• Ensure that assigned L&D projects are delivered on time, within budget, in adherence with quality standards to meet customer expectations by tracking key milestones.


• The job holder will coordinate communication with all key stakeholders to ensure that the projects are aligned with the overall programme portfolio managed by the respective Manager.

To be considered for the role, you must meet the below requirements

• Bachelor's degree and 6+ years’ experience in Aviation and Training, Psychology or Organisational Development


• Diploma and 10+ years’ experience in Aviation and Training, Psychology or Organisational Development


• Proficient Budget and Cost Control Knowledge  


• Advanced Quality Orientation Skills  


• Advanced Safety Awareness Skills  


• Proficient Data Collection and Analysis Skills 

At dnata, part of Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment Process and Timeline

dnata, part of Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your product experience and your career aspirations. If you are shortlisted you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.