Learning and Development Specialist

dnata Airport Operations’ vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.  

As a Learning and Development Specialist you will be responsible for the implementation of Learning and Development (L&D) solutions for functional areas to support business goals. You will ensure all learning solutions are delivered as per the programme design and to the predefined standards and any changes required are documented, discussed with the line manager and incorporated.

In  this role, you will:

• Adhere to the predefined training and development framework, diagnose learning and performance gaps. Recommend, design, develop and deliver innovative solutions and evaluate business impact, consistently achieving excellent customer satisfaction at all levels and meeting agreed KPIs.


• Ensure that changes to the business environment are analysed and recorded and training programme content updated so as to ensure learning solutions remain current and valid.


• Demonstrate adherence to Quality and Standards and action improvements to ensure interventions are current, relevant, accurate, and fit for purpose.


• Take ownership of agreed performance objectives, competencies and development plans; actively pursue self-directed learning in order to remain current and in line with industry best practice.


• Implement plans in alignment with the departmental mission, values, goals and policies; demonstrate behaviours to represent and promote these and act as a champion for change management.


• Embrace a culture of cost efficiency by adhering to the agreed budget and identifying and implementing cost-effective work practices. Provide professional expertise and products in line with the corporate revenue generation strategy.


• Establish and maintain effective on-going relationships with key contacts in business units, joint ventures and external entities where applicable. Project a professional image and demonstrate high calibre of knowledge, skills and attitude in order to strengthen and sustain effective relationships.


• Ensure that assigned L&D projects are delivered on time, within budget, in adherence with quality standards and meet customer expectations. This includes preparing project plans, tracking key milestones, monitoring efforts on a regular basis, identifying resource needs, performing quality reviews and escalating functional, quality and timeline issues appropriately and adjusting plans and/or resources. The job holder will coordinate communication with all key stakeholders and also ensure that the projects are aligned with the overall programme portfolio managed by the respective Manager.


• Develop expertise in the respective area of specialisation and through on-job observations and attachments, feed-in relevant business data and changes in business environments to the Manager, so as to influence L&D plans and support analysis of business impact for better alignment of L&D interventions.

To  be considered for the role, you must meet the below requirements:

• Degree or Honours and a minimum of 5 years of experience in a similar role


• Experience in Aviation, Marketing, Business or Human Resources Development related field

You’ll  have an edge if you have:

• Professional training qualifications.


• Previous experience in a supervisory capacity.


• Strong interpersonal skills and a cultural sensitivity to the local community, together with the ability to influence diverse groups of people through excellent communication and presentation techniques.


• Experience of working in an environment aligned to international audit and regulatory requirements.


• Ability to gather and analyse data, draw meaningful conclusions and write comprehensive reports on business situations and the performance of individuals.


• Demonstrate good project management knowledge and use of project management and MS Office products.


• Demonstrated tolerance for ambiguity in a dynamic business environment, where priorities may change due to new initiatives and where a flexible, adaptable and responsive approach is critical to success.


• Thorough practical working knowledge of learning and development processes and methodologies and ability to design and develop innovative and effective learning solutions.

At  dnata, part of Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment Process and Timeline 
dnata, part of Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group