Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Learning & Development team as Learning & Skills Specialist based in Ahmedabad, India
This represents a fantastic opportunity to join a fast-paced and dynamic environment in a leading Aviation group to contribute to our continued development and evolution.
Key Accountabilities will include:
- Build effective partnerships with HRBPs to work collaboratively on divisional requirements for people skills, leadership and management development initiatives/interventions to ensure employee development.
- Understand the gaps in performance at an individual, team and departmental level through the use of behavioral and psychometric assessments or focus group facilitated workshops, surveys or through stakeholder conversations or any relevant methods to ensure appropriate and fit for purpose reskilling / upskilling programs/interventions are developed.
- Provide and deliver improvement support initiatives for leadership and management development through verifiable, measurable and strengths-based interventions.
- ·Using strong project management skills and methodologies, support mid-scaled talent-driven projects and interventions to ensure continuous reskilling / upskilling.
- Liaise between different phases of talent journeys to carve a holistic developmental intervention to address the identified gaps and reduce duplication and inefficiencies.
- Practice deep listening coupled with powerful consultation to understand the gaps and design and facilitate appropriate, fit for purpose developmental interventions, leveraging on the principles of 70-20-10, mentoring and coaching, value-based talent development strategies.
- Developing call centers education materials, such as digital presentations, how-to manuals etc.
- Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
- Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
- Training experienced employees on new or updated call center procedures to improve their performance·
- Observing the daily operations of call center employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
- At least 5 years’ experience working as a call center trainer or team leader.
- Familiarity with learning management systems, experience with CSOD will be an advantage.
- Excellent knowledge of sales techniques and customer service best practices.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications- Bachelors degree or equivalent. A recognized accreditation in HR.
- Minimum of five years’ job-related experience within an International company
- Work experience in Talent Development Function
- Relevant Qualification / Certification in Talent Development
- Aviation L&D industry experience is preferred
- Coaching and mentoring experience is preferred
- Project Management experience would be an advantage
- Consultant mindset and an active collaborator
- Firm understanding and demonstration of effective and engaging facilitation skills
- Understands 70:20:10, measurement of ROI/ROE, and non-learning related development interventions
- Enthusiastic to experiment different and varied design strategies
- Proficient in communicating with multicultural environment and has good command on English language
- Change Management skills in a professional developmental context
- Able to measure program effectiveness to Kirkpatrick level 3 and 4
- Instructional design expertise is preferred
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
