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The Boeing Global Services (BGS) Global Technical Operations (GTO) organization is looking for a Digital Enablement - Mid-Level Sustainment Operations Analyst to join the team in Mesa, AZ. In this role, the successful candidate will serve as the MRO and sustainment business focal for BGS-G in close partnership with enterprise (BDS/BGS) business and technical teams developing future state operations execution (MES/MRO), engineering (PLM), and supply chain (ERP) bedrock systems and digital capabilities for government platforms. This is an exciting time to work alongside a growing team of passionate individuals engaged in defining and delivering a digital foundation that will unlock significant capabilities for the Boeing Company to design, build, and support safer, better, and more efficient products.
Position Responsibilities:
Duties will include (but are not limited to):
Represent BGS-G (Global Technical Operations) with BDS (Sapphire), BGS-G ERP, IDT&S, and other enterprise teams to ensure MRO and sustainment requirements drive future bedrock and tool design, development, and delivery, primarily for shop floor execution system (MES/MRO) development, but also engineering (PLM), supply chain (ERP) systems integrations, and other digital tools.
Translate the needs of stakeholders and users into end-state requirements by leading user research initiatives; ensure alignment with business objectives, processes, and priorities set by the lead Product Manager.
Own end-user feedback collection and triage; analyze lessons learned, pain points, surveys, and usability studies; convert findings into prioritized improvements.
Design, document, and maintain end-state process flows that depict end-to-end business and system steps, roles, data elements, and user vs. system responsibilities.
Author epics, features, user stories, and clear acceptance criteria; lead architecture reviews with business and IT architects to gap analyze requirements vs. software capabilities and work with product managers/owners to support backlog maturation, planning, prioritization, and development/testing handoffs.
Collaborate with UX focals to define UI requirements and mockups that implement business process steps while meeting usability and accessibility standards.
Validate functionality through user feedback and testing.
Help develop and deliver release notes, training materials, tipsheets, and training sessions; provide post-release support to operational users.
Ensure deliverables and processes comply with regulatory, safety, and platform-specific constraints applicable to sustainment operations.
Basic Qualifications (Required Skills/Experience):
5+ years experience with digital transformation, information technology, and/or system development and implementation within an Agile team environment
Track record of engaging with end users throughout the project lifecycle and using end user feedback to drive improvement
Demonstrated ability to work cross‑functionally and manage multiple concurrent projects with a ‘progress over perfection’, action-oriented mindset
Strong interpersonal communication and people skills, stakeholder management, and facilitation; ability to build trust and engage at all levels in the business
Strong analytical, problem-solving, and writing skills with attention to detail in documenting business requirements, process flows, and system boundaries.
Self-starter with systems thinking ability to map operational objectives to technical solutions, including for new/ambiguous scenarios and large-scale problem sets.
Preferred Qualifications (Desired Skills/Experience):
Experience with MRO (maintenance, repair, overhaul), remanufacture, and sustainment processes (e.g. planning, work order creation, shop floor execution, quality and defect management, configuration/change management, scheduling).
Prior experience with MES, PLM, ERP, or aviation maintenance/MRO IT systems as part of large-scale system integration and modernization is a plus.
Prior experience with applying continuous improvement practices in a shop floor or operational environment.
Experience or familiarity with design thinking approaches to user research and engagement.
Familiarity with Azure DevOps (ADO) and/or similar digital project management and communication tools.
Proficiency with MS 365, Teams, Visio, and other documentation platforms.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Total Rewards & Pay Transparency:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as spanet and business considerations.
Summary Starting Pay Rate: $110,300 - $144,100 annually
Applications for this position will be accepted until Feb. 23, 2026
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. 120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Relocation
Relocation assistance is not a negotiable benefit for this position.
Security Clearance
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
