ob Purpose:

The position holder is responsible for ensuring a smooth acceptance of passengers through participating in the passengers’ travel experience providing the needed services (check-in, Boarding, Transfer, Baggage Services …etc.) prior and post the passenger’s flight.

Duties & Responsibilities:

• Carrying out passengers check-in process within the set time limitations


• Checking the serviceability of check-in counters and reporting any malfunction.


• Displaying the required security and safety notifications at the check-in counters Preparing check-in counters


• Keeping documents and information secured from unauthorized use in accordance with the set regulations and regulatory requirements


• Handling passengers’ embarkation process in due time as per the set procedure (crown class, special needs, etc.)


• Implementing the process of reporting the passengers to baggage security control in due time


• Handling the delayed flights as per the set procedure


• Performing the required flights related Announcements in due time


• Preparing the required documents (limited release tags, Cabin baggage tags, indemnity forms ,etc.) to be available during  the boarding process and to be collected after completion of boarding  process


• Carrying out transfer check -in process for passengers and their baggage within the set time limitations


• Recording and handling baggage claims for destruction, loss, damage or delay, as per the set procedures


• Carrying-out baggage claims handling process for Customer Airlines as per the signed agreement 


• Preparing baggage services counters with the required labels, voucher, forms, etc.