Portfolio Analyst & Controller, Customer Support

Role and Responsibilities

This roleu2019s main function is to execute project management tasks to support to the business unit (Defence & Security) on the delivery of post-delivery projects, services, spares and repairs. Execute and leads the business measurements analysis and reporting of the business unit, provides recommendations to stakeholders enabling the team in their decision making.

Leads the execution of project management processes:

• Executes processes that supports the stakeholders (Project Manager, Customer Services Representatives, Logistic Support Planner and Management) in the decision-making, in planning, controlling and monitoring of the project activities:

• Leads project authorization process with finance

• Liaise with Project Management and Finance to set up warranty projects and budget

• Executes all project Initiation, set up and Closures

• Support resolution of complex project activities

• Prepare Notice of Visit (NOV)

• Customer Meeting logistic preparation

• Prepare Commercial Invoice for ad hoc shipments

• Maintains SharePoint

• Support Export Control process and payment reporting to the Export Control Group

• Executes project and portfolio business financials cycle, provides reports and recommendation to stakeholders:

• Performs monthly financials reviews, analysis with management

• Creates annual and monthly forecasting reports on Spares, Repairs, Services

• Creates quarterly engineering and manufacturing manloading reporting to support the delivery of the services

• Analysis project review cycle (PRC) and recommends way forward

• Identifies discrepancies and recommends a way forward

• Perform, Track and Maintain invoicing and payment schedule

• Prepare, process Customer Change Orders (CCO)

• Creation of Purchase Order (PO)

• Prepare and submit project hedging

• Support Finance in A/R

• Reconcile customer accounts

Customer Services Business Measurement Analysis & Reporting and Governance:

• Develop measurements & analysis methodologies, key financial and performance indicators

• Reporting key financial and performance indicators

• Gather data and Performs analysis on financials (Revenue, Order Intake, Forecasting, Cash, Budget, Gross Margin, Management accounts) enabling management on business decision making

• Liaise with PMO analyst and Finance group

Requirements

• Bachelors degree or equivalent or

• College degree and 8-12 yrs of related experience

• Results-Driven, invest time on task-adding value and is financial conscious when delivering results

• Show resilience when facing obstacle

• Customer-client focus

• Project management skills

• Ability to partner with and influence individuals

• Capable of working on multiple projects with little guidance

• Good organizational skills,

• Accuracy and precision, attention to details

• Strong interpersonal skills with a demonstrated ability to effectively communicate ideas and actions to people within the organization.

• Able to work in fast-paced and dynamic environment

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", weu2019re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.