Join a Team thats Shaping the Future of IT Support

At BAE Systems, were passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a Principal ITSM Analyst, youll play a critical role in providing exceptional IT support to the customer. Youll be part of a dynamic team that values innovation, teamwork, and customer satisfaction.

As a Principal ITSM Analyst, youll design, implement, and monitor services that align with government ITSM projects, ensuring seamless integration with enterprise processes and tools like ServiceNow. Your day-to-day responsibilities will include designing ITSM services, implementing ITSM solutions, monitoring service performance, and collaborating with cross-functional teams to gather requirements and facilitate service transitions.

By joining our team, youll have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customers operations. Youll be expected to develop documentation, training materials, and processes for ITSM services, support audits, knowledge transfer, and continual improvement initiatives. If youre a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.

Location Requirement

The successful candidate must be located within 50 miles of Vicksburg, MS.