Join a Team thats Shaping the Future of IT Support

At BAE Systems, were passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a Principal ITSM Incident Analyst, youll play a critical role in providing exceptional IT support to the customer. Youll be part of a dynamic team that values innovation, teamwork, and customer satisfaction. If youre a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.

As a Principal ITSM Incident Analyst, youll be responsible for analyzing, resolving, and documenting incidents to restore service operations swiftly, while driving root cause analysis and process enhancements aligned with ITIL 4 practices. Youll utilize ServiceNow as the primary platform to contribute to a resilient IT environment by preventing recurrences and optimizing incident management for mission-critical government operations. Your day-to-day responsibilities will include analyzing and resolving IT incidents, documenting incidents comprehensively, and conducting thorough root cause analysis for major incidents.

By joining our team, youll have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customers operations. Youll be expected to develop, maintain, and refine incident management processes, procedures, and workflows within ServiceNow, and collaborate with cross-functional teams to triage incidents, communicate status updates, and implement lessons learned from post-incident reviews. If youre a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.