Job Description Join a Team thats Shaping the Future of IT Support
At BAE Systems, were passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a Principal Tier 2 Remote Support Analyst, youll play a critical role in providing exceptional IT support to the customer. Youll be part of a dynamic team that values innovation, teamwork, and customer satisfaction.
As a Principal Tier 2 Remote Support Analyst, youll provide Tier 2 analysis and troubleshooting support for end-user computing devices, including zero clients, thin clients, thick clients, desktops, laptops, and high-performance computing services. Youll also provide Tier 2 support for remote access and service capabilities, including VPN setups, multi-factor authentication, and secure connectivity troubleshooting.
By joining our team, youll have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customers operations. Youll be expected to perform root cause analysis for escalated incidents, document detailed resolutions, trends, and recommendations in ITSM platforms like ServiceNow, and collaborate with cross-functional teams to address hardware/software integrations, deployments, and compliance challenges. If youre a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.
Location Requirement
The successful candidate must be located within 50 miles of New Orleans, LA, Memphis, TN, Huntsville, AL, or Mobile, AL.