Canadian North is a vital air service provider for the Canadian Arctic and an industry-leading charter carrier. With a mission to make life better in the communities we serve, we provide reliable passenger and cargo services to 25 northern communities, connecting them with major southern hubs in Ottawa, Montreal, Calgary, Winnipeg, and Edmonton.

As a proudly 100 Inuit-owned airline, we are deeply committed to cultural inclusivity, community investment, and the well-being of northern communities. Canadian North strives to be a trusted partner for the North by contributing to prosperity, fostering community connections, and supporting innovation and teamwork.

We prioritize safety, reliability, and collaborative success in everything we do. Our customers choose us because they trust us to deliver essential services with care and consistency. At Canadian North, we offer more than just a job—we provide an opportunity to embark on an adventure while making a meaningful difference in the communities we serve.

Join us as we connect northern Canada with the world, delivering on our mission and building a workplace where people want to start and grow their careers.

Working closely with operational leaders, frontline teams, and enabling functions, the Process Improvement Project Specialist identifies process challenges and opportunities, maps current and future-state workflows, develops implementation plans, and ensures successful execution and adoption of improved processes. This position manages the full lifecycle of business process change initiatives — from scoping and planning through execution, change management, and post-implementation review. The role is centered on structured, time-bound initiatives that address known operational pain points or strategic process redesigns.

Reporting to: Senior Director, Standards and Special Projects

*Non-Bargaining

Must be able to perform, but not be limited to, the following duties and responsibilities:

Lead and Manage Business Process Projects

• Plan, execute, and deliver structured, time-bound initiatives that improve operational processes across cargo and airport operations — ensuring alignment with department goals and measurable outcomes.

Analyze and Map Operational Workflows

• Work with stakeholders to identify process pain points, document current-state workflows, and design optimized future-state processes that enhance efficiency, consistency, and service delivery.

Develop and Execute Implementation Plans

• Build actionable project plans, define milestones and deliverables, and manage resources and risks to ensure timely, practical execution of process changes.

Engage Stakeholders and Drive Change Adoption

• Collaborate with frontline teams, operational leaders, and enabling functions to build buy-in, deliver communication and training plans, and support change adoption at all levels.

Monitor, Measure, and Sustain Improvements

• Track project performance against defined success metrics, conduct post-implementation reviews, and ensure improvements are embedded and sustained in daily operations.

Ensure Compliance with Safety and Regulatory Standards

• Integrate safety protocols and regulatory requirements into project planning and execution, maintaining operational integrity and compliance.

Include, but not limited to, the following minimum skills and qualifications:

Education & Experience:

• Diploma or degree in Business, Aviation, Operations Management, or a related field.
• 3–5 years of experience leading or coordinating complex operational initiatives.
• Strong operational acumen, ideally with experience in a logistics, airline, field service, or similar environment.
• Demonstrated experience in project management (formal training is an asset but not required).

Preferred:

• Project Management Training or Certification, such as:
  • Project Management Professional (PMP) – PMI
  • Certified Associate in Project Management (CAPM) – PMI
• Airline or Airport Operations Training, such as:
  • Dangerous Goods Regulations (DGR) Certification
  • Ground Operations Safety Training (e.g., IATA Ground Operations Manual familiarity)
  • SMS (Safety Management Systems) Awareness Training

Skills:

• Strong planning and execution skills; able to manage multiple priorities and adjust to operational realities.
• Excellent communicator, able to bridge operational and management perspectives.
• Comfortable working in fast-paced, time-sensitive environments with shifting priorities.
• Able to translate broad goals into practical, actionable work plans.
• Proficient in Microsoft Office and basic project planning tools (e.g., Smartsheet, Excel, or MS Project).

Closing date: June 3rd, 2025.