About FlightSafety InternationalFlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and othe
JSfirm
Regional Scheduling Specialist
Job Description:

About FlightSafety International


FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.


Purpose of Position

The Regional Scheduling Specialist is focused on streamlined and broadscale scheduling support for all FlightSafety external customers, ensuring a best-in-class customer service experience and scheduling efficacy.  The Regional Scheduling Specialist coordinates and secures client training for assigned FlightSafety customer accounts.  This role will work interactively across the full Customer Support organization (Internal Scheduling, Strategic Scheduling and Client Services) and will work closely with Sales to optimize the customer and client experience. 


Tasks and Responsibilities

•    Act as the dedicated scheduling resource for assigned regional customer accounts
•    Manage the customer/client scheduling process in accordance with operational procedures and requirements that may impact scheduling.  
•    Proactively engages and continuously communicates with critical cross-functional partners (i.e. Sales, Operations, Safety, etc.) to deliver a one-stop interface experience four our customers with an emphasis on timely coordination of information and accuracy of scheduled reservations
•    Understands and adheres to regulatory requirements, including country specific guidance, and verifies training objectives and documentation
•    Proficient in scheduling issue resolution to determine impacts and works cross functionally to create and execute on a plan of action to address schedule adjustments based on client and/or customer need
•    Identify scheduling concerns and determine impact while working cross functionally to find resolutions with minimal impact to the customer and/or client’s schedule
•    Collaborates closely with the internal schedulers and the client service representatives to enrich the interactive success of the Customer Support department at every FlightSafety learning center
•    Understand FlightSafety’s suite of products and services to offer customers additional training, when available, to enhance the overall training experience and further generate sales and revenue 
•    May perform other related activities as assigned or requested


Job Requirements:
Minimum Education

Bachelor’s degree preferred or one (1) – two (2) years’ related experience and/or training, or equivalent combination of education and experience 

Minimum Experience

•    One (1) – two (2) years’ experience in related field such as customer service, client experience, account management, scheduling, hospitality, healthcare administration, logistics coordination.

Knowledge, Skills, Abilities

•    Excellent customer service skills
•    Excellent verbal and written communication skills
•    Excellent time management skills with the ability to prioritize and/or pivot tasks in a fast-paced environment and 24/7 operation
•    Uses critical thinking to identify and optimize matrixed scheduling solutions
•    Demonstrated proficiency navigating a matrixed organization to deliver a seamless and exceptional customer experience
•    Results oriented with the demonstrated ability to motivate and impact cross-functional partners to achieve objectives
•    Demonstrated flexibility to interact with a variety of clients, customers and employees across all FlightSafety Learning Center locations
•    Flexibility in working schedule and responsive support to client needs or changes
•    Proficient with Microsoft Office suite or related software, in particular Excel, Word, PowerPoint and Outlook

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Company Details
FlightSafety International
3100 Easton Square Place
Suite 100
Columbus, Ohio 43219 USA
www.flightsafety.com/
97 Open Jobs Available
FlightSafety International is the world’s premier aviation training organization. More than 75,000 pilots, technicians and other aviation professionals train with us each year. We dedicate ourselves to the safe operation of aircraft through our comprehensive...

Benefits:
Medical, Dental, 401k, Life, Vision, Short-term and Long-term disability for Full Time positions.

Supported Manufacturers:
Aerospatiale, Airbus, Beechcraft, Bell, Bombardier, British Aerospace, Cessna, Dassault Falcon, Embraer, Fairchild Dornier, Gulfstream, Hawker, Honda Aircraft, IAI, Leonardo, Piaggio, Pilatus, Saab, Sikorsky

Supported Models:

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)
Job Info
Location
Columbus, Ohio, United States
Type
Permanent
Company Details
FlightSafety International
3100 Easton Square Place
Suite 100
Columbus, Ohio 43219 USA
www.flightsafety.com/
97 Open Jobs Available
FlightSafety International is the world’s premier aviation training organization. More than 75,000 pilots, technicians and other aviation professionals train with us each year. We dedicate ourselves to the safe operation of aircraft through our comprehensive...

Benefits:
Medical, Dental, 401k, Life, Vision, Short-term and Long-term disability for Full Time positions.

Supported Manufacturers:
Aerospatiale, Airbus, Beechcraft, Bell, Bombardier, British Aerospace, Cessna, Dassault Falcon, Embraer, Fairchild Dornier, Gulfstream, Hawker, Honda Aircraft, IAI, Leonardo, Piaggio, Pilatus, Saab, Sikorsky

Supported Models:

JSfirm, LLC

Roanoke, TX

jobs@jsfirm.com

JSfirm LLC, Privacy Policy

All rights reserved. 2001-2025 JSfirm