Repair & Warranty Specialist – A220 Proprietary Services

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Job Description:

Satair is looking for a Repair & Warranty Specialist (A220 Proprietary Services) to join our team based in Herndon, VA.

You will be part of the team to be responsible for administering proprietary parts, tool repairs, warranties, leases and exchange orders in accordance with Satair objectives and strategies ensuring that our products and services are delivered on time, meeting quality and cost for the highest of customers’ satisfaction.

Your working environment:

The Washington, D.C. metro area is home to multiple Airbus offices: In our nation’s capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters – located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

How we care for you:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000&43; e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

• Act as the central point of contact for A220 Proprietary Parts repair, lease and exchange &43; A220 Tools lease and repair inquiries as well as for commercial questions of Satair’s customers and the respective repair stations.
• Manage customers’ Repair/Lease/Exchange Orders & Warranty claims while closely monitoring that the suppliers/repair
  stations conform to contractually agreed obligations based on key performance indicators (KPIs).
• Evaluate and assess customer-specific problems / complaints as well as coordination of the developed delivery solutions
  with Airbus Canada & Satair-internal departments and external interfaces, taking into account all activities in the supply
  chain.
• Act as the A220 Repair & Warranty Specialist In-Charge for the global A220 Repair & Warranty Specialist team for A220
  Proprietary Parts or A220 Tools service offering.

Your boarding pass:

• Associate Degree or 2 year Certificate Program diploma required.
• 2-3 years of experience in a customer service function; including leases(good understanding of After Sales Supply Chain).
• Mastery of Microsoft Office Suite products.
• Knowledge of financial statements specifically in the areas of repair, leasing and exchanges.

Citizenship:

• Authorized to work in the US without current or future need for visa sponsorship.

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

Posting Expiration Date: 2/15/2024

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

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Job Posting End Date: 02.20.2024

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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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