Repair & Warranty Specialist

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Job Description:

Job Summary:
The Repair & Warranty Specialist has the primary function of administering repairs for our North American operators. The Repair Administrator is the dedicated point of contact for our airline customers, assisting them with all facets of their repair operation. The administration of repairs involves Airbus proprietary equipment as well as supplier equipment that is not repairable in the U.S.

Primary Responsibilities:
● Repair administration of Airbus proprietary and Airbus supplier equipment including coordination of shipments, monitoring of repair performance, using exchange programs when needed and ensuring Airworthiness Certification of airline repairs.
● Providing customer support through weekly customer reports on repair activity and performance and information on ASCO services and cost savings.
● Ensuring all documentation is available in order to receive proper Airworthiness Certification. Assist Airlines with specific quality requirements.
● Identify areas or issues of concern regarding repairs and advise Supervisor, Senior Management. Provide daily, weekly and monthly open repair status, monthly performance statistics and level of airline satisfaction to Management.
● Coordinate repairs with warehouse personnel, Quality Assurance inspectors and freight forwarders. Assist in invoicing when needed.
● Responsible for the monitoring, tracking and reporting of all Lease/Loan activities, which includes interfacing with the Customer and developing an effective lease/loan/exchange program with Airline and MRO Management.
● The function will develop non-existing and enhance existing procedures for lease/loan/exchange processes in coordination with Airbus Spares Hamburg Management towards the mutual benefit of the Customer and Airbus.
● Repair Network and Capability checks confirmation with local and EU repair stations.
● Tracking financials and issuing invoices and reporting data.
● Constant interaction with the Quality departments, ensuring the record keeping for Flight history and Traceability such as RSC transfer datasheets.
● Non-Incident and Non-use statements record keeping.
The Company reserves the right to revise, change and/or modify job duties, responsibilities or working conditions as the need arises, with or without advance notice. Employment with the Company is at-will. This position description and the statements contained within it do not create any contractual rights between the Company and its employees, either express or implied.

Additional Responsibilities:
The position is also responsible for coordinating and managing all aspects of spares requirements for special programs such as Service Bulletin retrofits, mod campaigns and Norias. The position will act as the first point of contact for customers on all related matters as well as a focal point for all coordination with Europe. This will involve working with both Customer and Airbus Spares
Hamburg Program Management to resolve all related spares support issues while coordinating with the Airbus Organization to ensure the customer’s needs are met.

Qualified Experience and Training:
 

Education:
Required
● Minimum HS diploma
● BS degree in Aeronautics / Aeronautical Engineering is preferred

Experience:
Required
● Minimum 3-5 years of relevant experience

Travel Required:
● 10 Domestic and International

Citizenship:
● Authorized to work in the US, Able to work in US without current or future need for visa sponsorship

Clearance:
● None

Knowledge, Skills, Demonstrated Capabilities:
● Ability to foster and maintain positive relations across functions and stakeholder management
● Ability to work in an international context
● Personal drive
● Extrovert and good communicator
● Structured
● Ability to follow-up closely and independently
● Ability to work under pressure & multi-task
● Service minded
● Good coordination and cooperation skills

Communication Skills:
Required:
● Good working knowledge of English, both written and oral

Technical Systems Proficiency:

Complexity of the Role:

Level of Decision Making:

Organizational information:

Direct Reports:
Is this a people manager? NO

Physical Requirements:
● Onsite: 100
● Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports
and engineering drawings.
● Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
● Speaking: able to speak in conversations and meetings, deliver information and participate in communications.
● Equipment Operation: able to operate most office and personal electronic
equipment and some tools including production tools such as hydraulic lifts.
● Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
● Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
● Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.
● Sitting: able to sit for long periods of time in meetings, working on computer.
● Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
● Standing: able to stand for discussions in offices or on production floor.
● Travel: able to travel independently and at short notice.
● Walking : able to walk through office and production areas including uneven surfaces.
● Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site
● Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.

Equal Opportunity:
The Company reserves the right to revise, change and/or modify job duties, responsibilities or working conditions as the need arises, with or without advance notice. Employment with the Company is at-will. This position description and the statements contained within it do not create any contractual rights between the Company and its employees, either express or implied.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

As a leader in our field, Airbus provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

NOTE: Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

• .

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

Experience Level:

Remote Type:

Job Family:

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Job Posting End Date: 04.26.2024

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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.