Senior Analyst - Operations Performance

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

Leadership role driving the decisions on new processes, tools, reports, dashboards, insights, etc... to improve efficiency for Systems Ops Control (SOC), Above the Wing (ATW), Below the Wing (BTW) and other Operational departments around the system in the field and at Network Ops Control (NOC) and Corporate Support Center (CSC).

• Develop new and recurring reports and insights for Airport Operations senior leadership in SOCs, ATW, and BTW leadership, business partners, flying partners, and other operational divisions as needed
• Administer and manage fixes and enhancements to existing performance reporting
• Develop and communicate operational reliability insights for senior leadership, including materials for Performance Council and STAR meetings
• Partner with Network Planning to lead the gating of future flight schedules
• Manage the gate fit process
• Ad hoc analysis related to improvement of process, reliability, competitive performance, etc.
• Lead SOC shift and vacation bids
• Support in operational roles to support zone shift coverage in the SOC
• Must be willing to fully train as a Zone / Gate Manager
• Handle analytics reporting for APU usage insights and develop/enhance our reporting interfaces (dashboards and emails)

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelors Degree
• 3+ years of Analytics experience
• Must pass technical skills test (Excel, SQL, Power Point, etc..)
• Airport Operations experience
• Dashboarding and Data Visualization experience
• Task/System/Reporting Automation experience
• Intermediate to expert knowledge of Microsoft suite of tools
• Intermediate knowledge of Spotfire or other dashboarding business intelligence tools
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelors Degree in Aviation Administration or a related field
• SOC specific Airport Operations experience
• Programming/Coding experience
  
• JS/NodeJS, HTML, CSS, Visual Studio/Visual Studio Code, GitHub
• Python/VB/VBA knowledge