Position Title: Senior Analyst – Projects, Process & Performance (LSC, OSC)
Position Summary
The Senior Analyst, Projects, Process & Performance will be responsible for assigned continuous improvement activities within the Airports Department. The Senior Analyst is responsible for coordinating with all Airports departments, JetBlue departments, and external business partners on matters dealing with system and process effectiveness.
Essential Responsibilities
- Conduct and manage process improvement opportunities within Airports
- Develop and implement process changes as new or updated technology is released in support of Airports and JetBlue strategy
- Manage initiative timelines to meet established milestones
- Act as a single point of contact for each project on schedule, cost, and scope
- Coordinate inter-team activities and project dependencies to ensure on-time program deliverables
- Assist with the identification and prioritization of opportunities where process redesign/improvement can significantly impact efficiency, compliance, quality, profitability, competitive position and customer satisfaction
- Conduct process improvement initiatives with process owners which includes: documenting the current process to identify pain points and opportunities, performing supporting data analysis, facilitating the design of the process changes, and supporting implementation of the process change
- Continually and proactively communicate updates on project status and issues to team and department leadership via regular communications and status reports
- Stay knowledgeable of JetBlue’s Safety Management System (SMS), Safety Policy, Security Policy and behavioral standards
- Other duties as assigned