Service Representative (Amsterdam Based)

Job Description:

Purpose of Position

The Service Representative is NetJets presence onsite for Owners at strategic airports, meeting both arriving and departing flights. Ensures seamless customer service by proactively collaborating with the airport authorities, FBO, caterers, ground and other service providers.The Service Representative is responsible for developing Owner loyalty by nurturing Owner relationships and providing personalized service through knowledge, proactive service, and anticipation of needs that align with both the nature of travel and company guidelines in-line with the 20/20 Flight Plan.Service Representatives work autonomously and flexibly manage their own schedule to ensure maximum exposure to accounts and individuals as key KPIs for the role.

Tasks and Responsibilities

Front facing Owners, Initiate and develop relationships with Owners by meeting inbound/outbound passengers to provide an exceptional and personalized service that fulfils their special requirements and needs;
Forge our culture of Service and Safety, promoting an healthy and collaborative environment onsite for our Teams, Planes and Owners.
Pivotal as communication and service professionals, NSRs interact and are experts in the articulation with many internal and external parties.Act as brand ambassadors, from a service and operational perspective and will contribute to manage customer experience through the airport.
Communicate with Owners during their experience at the airport regarding operational issues and service requirements to manage their expectations. Make timely and sound decisions based on a mixture of analysis, wisdom, experience and judgment when dealing with travel related issues / concerns / requests. knowledgeable in current policies, practices, trends, technology, information, and the marketplace.
Act as the voice of customer, Identify, understand Owners concerns and preferences and report them to the relevant departments to deliver an exceptional service and improve Owner satisfaction, retention and LTR;
As a critical thinkers, proactively identify risk, troubleshoot all flight arrivals and departures in the area, corrects issues and mitigates service disruptions, keeping appropriate departments in the communication loop while minimizing pressure and diffusing situations immediately;
Develop and maintain professional relationships with vendors in the area (e.g., caterers, ground transport providers, FBOs) Supports area vendors with planning and service requirements to ensure standards and continuous improvement of the service provided to NetJets passengers, deliver a personalized customer experience. Work with new FBO providers to ensure service standards and process implementation.
Support NetJets Operations, Crew Members and customer service teams. Promote and contribute for interdepartmental process enhancements.
Responsible for the daily maintenance of the NJE lounges established at Service Representative location;
Identify, understand Owners concerns and preferences and report them to the relevant departments and Sales Teams to deliver an exceptional service and improve Owner satisfaction and LTR;
Provide Sales and Marketing departments with knowledge of area facilities, prospects and Owners, to share the knowledge of new business opportunities;
Collaborate with Marketing and Sales teams to host static events and promote brand initiatives and tailored unique gestures.
Participate in project driven initiatives such as NetJets Operational and Owner events, both in planning and tactical stages working with operations, coordination event/ operations requirements, scouting locations and being on site for those events to ensure smooth service and operational efficiencies.
The role requires working autonomously and flexibly manage their own schedule to ensure maximum exposure to accounts and individuals as key KPIs for the role, and strategically troubleshooting operational and service challenges.The role requires ad hoc support to secondary locations, traveling for Special Events, high flight volume days, training and development.

Education

Not Specified

Certifications and Licenses

Years of Experience

2-4 years of experience

Core Competencies

Service-Oriented

Curiosity

Collaboration

Adaptability

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

Minimum 2 years of experience in face-to-face Customer Services at aviation, luxury hotels, resorts or similar service industry; Aviation Knowledge is preferred;Solid command in hospitality service to include, proper use of language, demeanour and presentation
Fluency in Business English (written and verbal);
Working knowledge of MS Word, Excel, SharePoint, MS Teams, and other functional programs.
Able to work independently within operational guidelines
Apply situational awareness and able to handle stressful situations while maintaining a positive attitude
Self-starter, diplomatic, and an effective problem solver, with high self-confidence and an outgoing personality
Shows empathy, assertiveness, great diplomacy and confidence in all situations
Must be willing and can work a varied schedule that can include evenings, nights, weekends, and holidays.
University degree preferred;

Job Ident #: 16397-en_US

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/

Beginning as the first private jet charter and management company, NetJets has led the industry for 57 years. In 1986, they debuted the revolutionary concept of shared ownership. This allows individuals and companies to buy a share of a private business...

Benefits:
As the worldwide leader in private aviation, NetJets strives to create exceptional experiences—that includes the benefits we offer our teams.

Employees have free coverage for Medical, Dental, and Vision benefits, with access to a vast network of nationwide providers. NetJets strives to LIVEWELL and that means taking care of all aspects of your Mind, Body, and Life through our benefit and discount programs.

Our comprehensive suite of benefits include:
Medical, Dental, and Vision
Healthcare advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with employer contribution
Wellness Programs
Paid Time Off
Life and Accident Insurance
Voluntary benefits
Generous 401(k) Retirement Plan company match
Short-Term Disability
Long-Term Disability
Legal Plan
Family support resources
A career at NetJets is the whole (benefits) package.

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Job Info

Location

Paco de Arcos, Oeiras, Portugal

Type

Permanent

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/