Site Reliability Specialist

Job Description:

The Site Reliability Specialist is expected to participate in improvements to Solutions to enhance monitoring, reliability, and deployments, favoring automation over toil.The Site Reliability Specialist will need to have a working knowledge of Operating Systems,Virtualization, Networking and Cloud based infrastructure, such as Amazon Web Services(AWS). This position is expected to use established procedures to analyze and resolveproblems while working with some supervision.

This position is expected to use established procedures to analyze and resolve problems.

Responsibilities:
● Monitor existing checks and escalate as required.
● Investigates/solves reported errors and warnings, with escalation as required.
● Recommends improvements to existing documentation/runbooks
● Participates in root cause investigations and recommend permanent, long term, fixes to issues assigned.
● Uses existing infrastructure/process/procedures to perform Solution deployments.
● Consulted by other teams for any items affecting monitoring & reliability of systems,including Service Level Objectives
● Consulted in identifying improvements in day-to-day work and flag areas of improvement to reduce toil (manual work that is repetitive, tactical, devoid of enduring value that scales linearly)

Required Skills/Experience:

● Total 5-8 years of relevant experience

● Experience in a technical support team or in a similar technical support environment
● Some experience in scripting and automation an asset
● Some Experience in Cloud based infrastructure preferred.
● Understanding of Operating Systems & ability to perform some troubleshooting required.

● Understanding of general Cloud Technology concepts & ability to perform some troubleshooting required.
● Understanding of basic networking for enterprise environments required
● Knowledge of Virtual Machine concepts and basic management of infrastructure
● Demonstrated ability to identify root cause of issues. Preferred if able to recommend permanent, long term, fixes.
● Effective interpersonal skills
● Working knowledge of Windows domain administration, patch management, IIS management and Group Policies
● Working knowledge of networking, shell scripting, MySQL, MS SQL, DNS, XML, Perl,and Palo Alto firewalls an asset
● Technical knowledge of web-based solutions
● Proficiency with operation and support of Linux or MS Windows Operating Systems, with a working knowledge of the other.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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