At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly better. With over 40 years of global trading experience, SkyCargo connects people and businesses to a world of incredible opportunities.

Within this role for SkyCargo Courier Express you will supervise customer facing operations and deployment of resources at the import and export counter, express counter and acceptance/delivery dock to ensure that the departments objectives are fulfilled, whilst meeting the requirements of customers in line with our delivered as promised strategy. You will play a key role in the fulfillment of operational requirements through exceptional people management and key strategic account management skills, while cross collaborating and supporting on other potential departmental needs.

• Supervise the team by planning and organizing the deployment of resources to ensure that the highest standard of customer service is provided to our varied customers including freight forwarders, cargo agents, integrators and shippers and ensure the efficient delivery of all cargo in line with the delivered as promised framework.

• Motivate and develop the members on the shift through coaching and on job training to achieve optimum productivity and high levels of customer satisfaction.

• Educate the team in areas related to IATA regulations, domestic trade regulations, budgetary priorities and adherence to and improvement of internal customer delivery systems to ensure the team are knowledgeable in all areas.

• Ensure that all activities pertaining to the acceptance of dangerous goods, live animals, human remains and other special cargo complies with relevant procedures and regulations.

• Investigate customer complaints ensuring these are professionally managed and that adequate service recovery measures are taken to restore and maintain customer goodwill.

• Participate in defining the business objectives that will contribute to the attainment of agreed revenue and expenditure objectives for the sale of cargo products and cargo handling services in the UAE.

• Monitor performance against KPIs and prepare shift activity reports to highlight the achievements and disruptions. Where deficiencies occur, identify the root cause and recommend solutions.

• Co-ordinate and communicate with external and internal customers and suppliers, together with regulatory authorities to deliver professional services and products which conform to policies, procedures and regulations to achieve service excellence.

Qualifications & Experience:

• 5 + years experience in Logistics/Cargo. Air Cargo
• 12 years schooling or equivalent
• Experience in airfreight and cargo handling with at least 3 years in a supervisory position with experience of leading a team.

Knowledge & Skills:

• Knowledge of cargo tariffs, IATA regulations, SkyCargo systems, policies and procedures, import and export rules and regulations.
• People Management Skills and Strategic Account Management skills
• Trained in advanced cargo acceptance handling, advanced cargo tariff, dangerous goods acceptance, special load handling.
• Effective communication skills (written and oral).
• Excellent IT skills - Microsoft Suite
• A demonstrated ability to motivate people

Join our team of over 100,000 people and follow your passions into one of over 50 brands in the Emirates Group.We’re led by our world-famous airline, Emirates, and our global air services provider, dnata. All our leading brands - in travel, tourism, leisure, aviation, sport and retail - reflect our passion for innovation. We strive for exceptionally high standards in all the products and services we offer and we’ve built an admired global reputation because of it.Work with us to build exciting brands and progress your career in the Emirates Group.

Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.

Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com