What you’ll be doing:

The role involves analyzing information to resolve ongoing issues and implementing procedures and strategies to ensure task completion. The individual is accountable for results, and responding based on a comprehensive understanding of established precedents and practices within the field.

Key Accountabilities:

· Serve as the main point of contact for employee inquiries related to benefits, payroll, time off, policies, and other HR topics through a case management system. Use HR systems, knowledge bases, and process documentation to address inquiries effectively. Analyze employee concerns, research solutions, and provide detailed, accurate, and thorough responses. Ensure all employee interactions are recorded accurately in the case management tool, adhering to documentation standards.

· Policies and Procedures: Provide data and research from the field to ensure best practices are incorporated into policies and programs.

· Centralized Customer Support: Independently provide timely and accurate communication regarding long-term relational portions of existing policies or programs.

· Tool Navigation and Efficiency: Focus on reporting and quality control of existing tools.

· Compliance: Investigate and report program violations.

· Vendor Management: Troubleshoot escalated issues and identify improvements.

What you’ll need:

This role requires 2+ years of relevant experience.

Key skills for this role:

· Procedure Development

· Process Improvement

· Service Improvement

· Human Resources Operations

· Show Empathy

· Think Proactively

· Time Management

· Content Management

· Problem Analysis

· Business Writing

· Analytical Thinking

· Detailed Oriented

Preferred Qualifications:

· Workday experience

· Proficiency in case management tools and HR Systems