Summary

Key Responsibilities:

• Manage end-to-end crew administration across the employee lifecycle, including onboarding, confirmations, conversions, renewals, movements and off-boarding, ensuring timely and seamless execution.
• Serve as the main point of contact for HR queries, delivering responsive, service-oriented support and guiding employees through key lifecycle moments with clarity and care.
• Ensure high standards of data integrity in HR systems by maintaining accurate and up-to-date records for personal details, leave administration, payroll inputs, bonuses and salary adjustments
• Partner closely with external department stakeholders and internal HR cross-functional teams to resolve operational issues, streamline processes, and enhance turnaround time and overall service quality.
• Drive and support employee experience journey-building initiatives, such as enhancing onboarding touchpoints, improving communications, simplifying processes and introducing digital or self-service solutions.
• Support operational excellence initiatives, including process reviews, workflow automation, service metrics tracking and continuous improvement efforts to increase efficiency and reduce manual work.
• Contribute to HR projects and organization-wide initiatives that strengthen employee engagement and experience.
• Provide support for other HR operational activities as required.

Skills/Experience/Competencies Required: 

• Degree in Human Resources, Business or a related discipline preferred.
• 2–3 years of relevant HR experience; fresh graduates with a strong passion for HR and employee experience are also welcome.
• Good working knowledge of Singapore employment legislation and statutory requirements.
• Demonstrated experience in delivering positive employee experience outcomes and supporting process improvement initiatives.
• Detail-oriented with strong organizational, coordination and execution skills.
• Proven ability to manage multiple priorities and timelines, and adapt effectively in a fast-paced, evolving environment.
• Strong interpersonal and stakeholder management skills with a service-oriented mindset.
• Positive, resourceful and self-driven, with the ability to work independently as well as collaboratively across teams.
• Comfortable operating in a dynamic, fun-loving yet performance-driven culture.
• Interest or passion in aviation will be an added advantage.