Specialist, DOT

The Specialist, DOT performs research and responds to customer complaints received from the Department of Transportation (DOT) to ensure compliance with DOT regulations. Assembles required monthly compilation of all DOT complaints received for Executive review and to identify trends. This position serves as the subject matter expert in DOT regulations and works with different departments throughout the Company to ensure compliance in all areas.

• Investigates customer complaints submitted to the DOT and respond with articulate and dispositive responses to the customers in a timely manner to provide excellent customer service. 
• Identifies potential violations of DOT regulations to the attention of impacted departments in order to facilitate a solution. 
• Offers proactive recommendations for implementation to achieve business results. 
• Assembles analytics report that identifies trends for Executive review. 
• Builds and organizes reports of all customer complaints received from the DOT with supporting documentation on a monthly basis. Responds to all DOTs questions or concerns in a timely manner and submit supporting documentation upon their request.
• Create and conduct audit for all areas impacted throughout the Company by DOT regulations to ensure compliance. Conduct DOT compliance review meetings and report findings to Legal Counsel if required.
• Update impacted departments and Executive teams on new regulations issued by DOT.
• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs, or technical developments). 

• Bachelors degree or equivalent experience (Business Administration, or related field, or equivalent work experience).
• Less than 1 year of experience. (Compliance, Customer Service, or Guest Care experience preferred.)
• Frequent standing and walking, prolonged sitting.
• Written Communication: Expresses facts and ideas in a clear, convincing, and organized manner that is appropriate to the audience.
• Microsoft Office: Comprehensive knowledge of Microsoft Office.DOT Matters: Thorough knowledge and understanding of Department of Transportation Regulations related to the Disability rule (Part 382).
• Company Policies: Thorough knowledge of company policies and understanding of the reasoning behind them.Legal: Basic knowledge of international aviation conventions.
• No travel required.
• Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. involves sitting most of the time but may involve walking or standing for brief periods of time.

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits, and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members. 

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At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!  

• Fly With A Winner: We are proud to be recognized by LinkedIn as a Top Company in the Travel & Hospitality industry. Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
• The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live.  That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
• Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
• Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

Spirit Airlines is an Equal Employment Opportunity employer.  All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.