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Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global spanet. 

The Charleston Field Service Operations (FSO) team is stationed on-site at Boeing’s North Charleston 787 production site and is responsible for on-site support of products supplied by Collins Aerospace for Boeing aircraft and also provides technical support of Collins products supplied to Spirit Aerosystems Boeing 787 Forward Fuselage section production in Wichita Kansas. Support deliverables include:

• Operations Support: Works with Boeing and Collins BU Value Stream Operations team to resolve issues holding Collins Aerospace products in the customer’s receiving and shipping areas and provides assistance for emerging program issues. Supports weekly delivery cadence reviews with Boeing and BU Value Stream Operations team.

• Quality Support: Works with Collins BU Value Stream Quality to resolve issues affecting products in the delivery pipeline, and to manage on-site NOE containment activities. Monitors and reports progress on all such activities.

• Planned Change Incorporation: Works with Boeing and Collins BU Project Engineering to plan product change incorporation activities involving component replacement or modification (flight test and production) on-site, including preparation and publication of on-wing procedures used by FSO On-Wing Vendor Assist (OWVA) teams of technicians and quality delegated inspectors. Manages vendor assist activities for timely completion of all change incorporation activities.

• Emergent Issue Resolution: Manages vendor assist activities for timely resolution of all emergent product issues impacting customer aircraft production & operations. Reviews and accepts incoming emergent work instructions and adds to work queue, and coordinates daily with Boeing for prioritization of open work and for closure of work completed by the site FSO OWVA teams.

• Spirit Technical Support: Works with Spirit Supplier Managers, Engineers, and Production Test personnel to troubleshoot aircraft systems and components, validate issues, and provide recommendation for resolution of issues. Coordinates with BU engineering and value stream teams and supplier technical representatives as needed to ensure timely resolution of open issues.

What You Will Do

• Oversight of the OWVA teams and all resources necessary to provide this support on their assigned shift.
• Proactively and routinely coordinate with interfacing on-site Collins Aerospace support teams, Boeing functional groups, and business unit value stream stakeholders to ensure positive progress and closure of ongoing emergent support & change incorporation activities on their assigned shift.
• Track and update status and progress of all support provided on their assigned shift, ensuring completed OWVA records and relevant support artifacts are attached to support entries.
• Perform routine audits of activities supported by the OWVA team on their assigned shift to ensure compliance with work instructions and safety requirements

Candidates best suited for this role are highly professional, lead by example, are dependable, adaptable, capable of working independently in a fast-paced customer production environment, willing to support first & second shifts as needed, and able to respond to emergency support requests during off-hours.

Qualifications You Must Have

• Typically requires University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience

Qualifications We Prefer

• Airframe & Powerplant (A&P) License and solid familiarity with airfield operations
• Experience with regulatory requirements (14 CFR part 21/43/45, FAA Order 8900.1, AS9100) and Collins Aerospace’s Engineering, Operations, and Quality processes
• Ability to work effectively in a team environment with multiple functions in the customer and in Collins Power & Controls organizations including Operations, Engineering, Quality, and Contracts to maintain high levels of customer satisfaction
• Technical aptitude, general platform knowledge, specification & drawing familiarity, troubleshooting skills
• Microsoft Office and SAP experience
• Experience leading on-site quality investigations
• Must be able to travel 5-10

What We Offer

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  
• Three weeks of vacation for newly hired employees  
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  
• Tuition reimbursement program 
• Student Loan Repayment Program  
• Life insurance and disability coverage  
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 
• Birth, adoption, parental leave benefits 
• Ovia Health, fertility, and family planning  
• Adoption Assistance           
• Autism Benefit  
• Employee Assistance Plan, including up to 10 free counseling sessions  
• Healthy You Incentives, wellness rewards program 
• Doctor on Demand, virtual doctor visits  
• Bright Horizons, child and elder care services 
• Teladoc Medical Experts, second opinion program  
• And more!  

May be eligible for relocation

Learn More & Apply Now!

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight! 

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role. 

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. 

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings. 

Apply now and be part of the team that’s redefining aerospace, every day.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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