Specialist/Senior Specialist, Payroll Service Center

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• ​This position addresses employee payroll questions via phone, chat, email, etc. Responsibilities can include but are not limited to explaining and interpreting complex payroll information to employees at all levels of the organization; Use of analytical skills to identify and address potential issues; Assist in specialized assigned projects requiring more detailed knowledge of payroll procedures.

• Assist with inbound call volume on a daily basis with active listening and exemplary customer service skills
• Summarize and document details of inquiries for quality assurance and consistency
• Use analytical skills to research employee questions and provide resolution, as dictated by company policy
• Adapt to changes in requirements, processes and employee contracts in order to provide most current, accurate information
• Assist in special projects and testing of new systems
• Provide training as needed
• Communicate all discrepancies to payroll supervisor
• Perform other duties as required

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor’s degree in relevant field or equivalent experience/training
• Three or more years of business experience preferred
• Five or more years of working in a high volume, customer service environment preferred
• Familiarity with accounting principles relating to funds disbursements, payroll tax statutory requirements and payment regulations preferred
• Familiarity with expense reporting and garnishment processing
• Above average customer service, communication, and organizational skills
• Ability to work independently, prioritize tasks, and meet deadlines with minimal supervision
• Ability to work as a team player in a high stress environment
• Experience with Microsoft Word, Excel, and Outlook

Preferred Qualifications- Education & Prior Job Experience

• 3 years of business experience
• Familiarity with accounting principles relating to funds disbursements, payroll tax statutory requirements and payment regulations
• Familiarity with expense reporting and garnishment processing
• CPP certification

Skills, Licenses & Certifications

• Ability to demonstrate above average customer service, communication, and organizational skills
• Ability to work independently, prioritize tasks, and meet deadlines with minimal supervision
• Ability to work as a team player in a high stress environment
• Knowledge of with Microsoft Word, Excel, and Access
   

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.