Sr Staff, Systems Administrator - Collaboration

Job Description

Below is a list of responsibilities for the Sr Staff, Systems Administrator:

• Work within the DWT Technical Operations function as a technical leader responsible for operations of Microsoft 365 and email related services.
• Technical accountability over the operational stability of DWT collaboration platforms, tools & services.
• Maintain a solid understanding of a complex collaboration ecosystem which has several integrations into other systems including but not limited to endpoint and mobility solutions, security tools, identity platforms, authentication systems, internal operational tools, and other systems.
• Act as the technical escalation point within the internal Systems Administration team for complex issues and advanced troubleshooting for DWT collaboration tools and integrated systems.
• Perform platform monitoring, maintenance, and management across the entire ecosystem of GE Aerospace’s Collaboration & Email related services.
• Act as an escalation point for all requests and incidents coming in from the service desk and L2 support teams. Partnering with various stakeholders throughout the organization and externally on resolution of those tickets.
• Accountable for identifying opportunities to improve overall user experience.
• Work to transition on-prem email users to Exchange Online, providing support for the separation management office to ensure seamless transitions to the GE Aerospace platform.
• Owning the tools required to manage Collaboration & Email: M365 admin portal for managing EXOL, identity management and delegated administration tools to manage mailboxes and objects, spam filtering solutions, and Microsoft Powershell for automated administration.
• Partner with the internal operations team to build and integrate platform monitoring tools and critical alerting systems.
• Responsible for engaging with technical support teams and the premier team within Microsoft as needed to coordinate issue resolution and make recommendations on service enhancements.
• Perform change management operations in tandem with the change management team.
• Assist & own the preparation of end user support documentation and knowledge.
• Investigate the possibilities of automation for self-service of end user support.
• Act as a technical leader in handling critical incidents and crisis management.
• Initiate new technology pilots and programs to ensure end-user support readiness for go-live launches.
• Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training.
• Implementing product enhancements and code updates to ensure platforms are kept current and up to date, following standard change control processes and procedures.
• Work with the suppliers and the cyber security team to identify security vulnerabilities and perform security patching on managed servers and hardware.
• Align with the DWT Software: Automation team to ensure opportunities for platform automation are being identified, logged, prioritized, and implemented. Ensuring the active automation processes are being tracked and periodically reviewed.
• Engage with various stakeholders including the DWT Enterprise Architecture and Product Management teams to review, test, and implement NPI requests.
• Work with the internal team to ensure support teams are being properly trained on existing, new, and upcoming services and releases.
• Documentation Management including platform architecture, inventory of resources and assets, SOPs, system configuration, and BCP.
• Work with various stakeholders to identify any required custom reporting for the internal team or businesses. Automating these reports when needed and ensuring proper tracking and periodic review.
• Liaise with the cyber security team to ensure least privilege access policies are being adhered to for all administrative access to production systems and that access is managed via SAPM or PAM. Proper documentation for all administrative permissions, access controls and admins who have access to systems. Implement governance around granting, reviewing, and revoking access to all systems.
• Work with the Digital Forensics team as needed on cases involving the need to export data or snapshot images for investigation.
• Accountable for identifying opportunities to improve overall user experience.
• Ensure the service meets SLAs and facilitate metrics reporting.
• Drive to increase the end user satisfaction by adoption of lean methodologies.
• Identify efforts to improve and simplify end-user experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools and other programs such as “shift left” within the collaboration portfolio.

Qualifications / Requirements

• Bachelor’s degree from accredited university or college with minimum of 5 years of professional experience OR Associates degree with minimum of 8 years of professional experience OR High School Diploma with minimum of 10 years of professional IT experience
• A minimum of 5+ Years’ professional experience working with IT Collaboration tools (Microsoft Services, Email, Document Collaboration tools etc.).
• Note: Military experience is equivalent to professional experience

Eligibility Requirement:

-Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics

• Strong written and communications skills.
• Ability to operate under ambiguity or with incomplete technical or business requirements.
• Excellent analytical and problem-solving skills.
• Ability to work both autonomously and in constant collaboration with product managers, architects, operations, and end users.
• Ability to clearly communicate data through both verbal and written communications such as presentations, dashboards, and email updates.
• Excellent organizational, interpersonal, and written communication skills are a must. Able to successfully interact with all levels of the organization.
• Strong work ethic & desire to learn.
• A commitment to continuous improvement.
• Experience working in a global atmosphere.
• Language skills over and above English is a plus.
• Knowledge and experience with ServiceNow.
• Demonstrated ability to drive results in a dynamic and fast-pace environment.
• Drives change initiatives & strategies.

Note:

The salary range for this position is $127,900-$213,200. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive plan.

GE provides a comprehensive benefits package that provides access to plans which support the overall wellbeing of our employees and their dependents. These benefits include, but are not limited to, healthcare coverage (medical, dental, vision, pharmacy), a retirement plan that includes Company Retirement Savings and a 401K with Company matching, Life Insurance options, Disability coverage, paid time-off, EAP, and more.

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information