Department:
TechnologyOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to whats important in their lives through friendly, reliable, and low-cost air travel. This Senior Technology Analyst invests in our Purpose by conducting needs analysis to create quality solutions that enable an efficient user experience, align with requirements, and comply with departmental standards. This role communicates effectively with Customers and Stakeholders to ensure solutions are delivered on time and within budget. The Senior Technology Analyst is an innovative thinker who is excited about the opportunity to support our critical Ground Operations systems, which optimize user experience and the execution of the operations.
The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
- Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems
- Partner with other Technology Team members to provide advice or solutions within his or her area of expertise
- Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and search for and seize opportunities to do more or to do things better
- Estimate effort and value for solutions
- Apply business solutions with broad level knowledge about technology platforms/architectures
- Verify information and carefully review and check the accuracy of own work using dependency identification processes in technology work
- Establish or follow prioritization processes to drive work, completing work with a sense of urgency
- Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis on a regular and consistent basis
- Monitor program risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation
- May perform other job duties as directed by Employee&39;s Leaders
Knowledge, Skills and Abilities
- Advanced knowledge of business analysis, process modeling and redesign
- Advanced knowledge of technical environments
- Advanced knowledge of software development methodologies
- Skilled in excellent partnering, communication, and negotiation in working with various Teams and/or external partners
- Ability to analyze large, complex, or vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
- Ability to work effectively in a strong Customer service/team oriented environment
- Ability to research, create, and document requirements, processes, and technical specifications
- Ability to manage and prioritize multiple and widely varied work streams/tasks
- Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same
- Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences
- Ability to teach and mentor others concerning technical and business subjects
- Education
- Required: High School Diploma or GED
- Required: Bachelor&39;s degree in Business, Engineering, Computer Science, or Information Systems or related field; or equivalent formal training
- Experience
- Required: Advanced-level experience, seasoned and specialized knowledge in information technology (IT) operations, programming, systems/software development or another IT related field
- Preferred: Experience with Jira, Agile, SWA Change Management process
- Preferred: Experience with AWS service, SQS, Kinesis, Lambda, DynamoDb, Cloudwatch, Cloudfront, Opensearch, S3, Bitbucket, Gitlab, Nodejs, and React
- Licensing/Certification
- Physical Abilities
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Competitive market salary from $118,600 per year to $131,800 per
year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits youll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible
- dependents too)
- Up to a 9.3 401(k) Company match, dollar for dollar, of your eligible pay, per
- paycheck *
- Potential for annual ProfitSharing contribution toward retirement - when
- Southwest profits, you profit**
- Explore more Benefits youll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plans vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plans vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
03/20/2024