Sr Technology Analyst

Department:

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

JOB TITLE: Senior Technology Analyst

LOCATION: Dallas, TX (hybrid role, may work from home)

DUTIES: Conduct needs analysis to create quality solutions in support of cybersecurity; ensure solutions are aligned with stated requirements and comply with departmental standards; manage activities to ensure solutions are delivered on-time and within budget; serve as a resource to ensure effective communications to customers or key stakeholders; apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems; partner with other technology team members to provide advice or solutions; stay informed about current developments; identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; estimate effort and value for solutions; apply business solutions with broad level knowledge about technology platforms/architectures; verify information and review and check the accuracy of own work using dependency identification processes in technology work; establish or follow prioritization process to drive work, completing work with a sense of urgency; express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis; monitor program risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation; use technical knowledge to implement new tools and features that improve Cybersecurity posture providing simplicity and visibility.

REQUIREMENTS: Bachelors or foreign equivalent degree in Business, Engineering, Computer Science, Information Technology, or a related field, and 5 years of progressive, post-baccalaureate experience in the job offered or as a business systems analyst, IT consultant/project manager, or in a related/similar position. Experience therein to include 5 years in IT operations or systems/software development or programming, business analysis, process modeling and redesign; 4 years using database concepts including Excel, Tableau, and SQL; and 3 years with ServiceNow (both front-end and back-end) or other workflow management tool, Tableau or other reporting aggregator tool, Jira and Jira Align Reporting and Dashboard creation, SharePoint Knowledge & design, and creating leadership dashboards/reporting data modeling tools to aid decision making and predictive analysis. Hybrid role, ability to work from home.

CONTACT: Refer to job reference code SHBALK-W.

SWA

Southwest Airlines is an Equal Opportunity Employer.
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