Summary and Objective
The Tactical Services Specialist is responsible for the service execution of each of our members and charter clients flights each day along with service setup of the next day’s flights.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Provide the highest level of services for all fractional, jet card, owner, consumer, managed aircraft owners and charter clients in the daily flight schedule.
- Provide timely updates to any flight when could be or is suffering from an operational issue.
- Effective communication, including impeccable phone conversation skills as well as written communications supporting all of our customer types.
- Ability to provide consistent professional communication in high intensity situations.
- Monitor issue alert boards to deliver timely information to our customers.
- Proactively follow each assigned flight to discover potential issues that may affect our customers such as weather, traffic and ATC delays.
- Expedite the resolution of customer issues to maximize satisfaction.
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback
Skills and Abilities:
- Interpersonal skills with an emphasis on strong communication skills in both oral and written forms
- Effective time management
- Attention to detail
- Focus on excellence
- Adaptability
- Professionalism in hard conversations
- Other cognitive processing
- Memorization
- Reasoning and connecting ideas
- Adept quick learning
- Problem finding and solving
- Multi-tasking
- Detail orientation
- Prioritizing, time management and organizational skills
- Great relationship management skills and openness to feedback
Competencies
- Microsoft Office Suites
- Airtable or similar web-based productivity tools & CRMs
- FlightAware or similar flight following programs
- Call center & phone functionality
Supervisory responsibilities
- No direct supervisory responsibilities
Work environment
- Indoor office environment
- Exposure to loud noises including but not limited to airplane machinery and jet engines.
Physical demands
- Ability to read, comprehend, and speak English clearly
- Adequate hearing ability for engaging in verbal communication
- Ability to sit, stand, and walk for extended periods
Dress Code and Uniform
- Well-groomed appearance
- Adherence to department dress code
- While on work-related business trips, wear branded attire or adhere to a dress code that aligns with the brands identity.
- Represent the brand with pride, ensuring that your appearance reflects the values and professionalism of the organization.
Travel required
Affirmative Action/EEO statement
flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity. In addition, flyExclusive will not permit harassment – sexual or nonsexual – of any employee or applicant for employment. flyExclusive must make employment decisions in accordance with merit system principles contained in 5 U.S.C. 2301.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.