Technical and Customer Support Representative

Job Description:

Job Title: Technical & Customer Support Representative
Location: Harlow
Employment Type: Permanent
Shifts: Mon – Thurs 07:30 – 16:00, Fri 07:30 – 12:30

Benefits: 

25 days annual leave + bank holidays
Salary Exchange Pension Scheme
Employee Assistance Programme
Life Assurance
Employee Cash Plan
Enhanced Maternity and Paternity Schemes
Professional Growth and Development
State-of-the-art Equipment and Technology
Ongoing Training and Certification Programmes

About the Role

We are seeking a motivated and detail-oriented professional to support our Engineering, Planning, Compliance, and Operations teams. This role plays a key part in delivering accurate technical and commercial solutions for component repairs while ensuring projects progress efficiently and meet customer requirements.

Key Responsibilities

Carry out the Commercial Estimating/Pricing of general, military and commercial aircraft work from customer supplied approved data, including the co-ordination and sourcing of materials
Understand and translate technical drawings, specifications, quality and regulatory standards into an Engineering Method of Manufacture.
Create bills of materials and routings for details and assemblies
Engineering/Planning and setting out of manufacturing operations
Liaise with customers and the workshop regarding engineering issues and their repair orders
Deciding on the most appropriate engineering techniques and sequences of activities for each Project Stage
Ensure that any planning/work sheets are amended once issues are identified.
Work closely with supervisors and operators to achieve the best manufacturing method.
Liaise with Customer Manufacturing Engineers/Design Engineers to resolve technical and manufacturing issue’s as and when they arise.

Candidate Requirements

Degree qualified in relevant engineering discipline (Preferred but not essential).
Previous experience in a manufacturing environment, preferably aviation maintenance.
Previous experience in Commercial Estimating/Pricing.
Strong communication skills
Proficient in MS365
Organised and able to manage workload.
Degree qualified in relevant engineering discipline (Preferred but not essential).
Right to work in the UK

Why Work with JMC Aviation?

At JMC Aviation, we specialise in aviation recruitment across engineering services and training to airlines, MROs and OEMs, leasing and asset management companies, and component overhaul organisations. With deep industry knowledge and a global network, we match the right talent to the right roles — contract or permanent.

Industry-leading compliance support
Fast onboarding and documentation assistance
Dedicated recruitment consultant
Placements across the globe
Extensive experience and knowledge of the aviation sector

How to Apply

Submit your up-to-date CV, along with copies of right to work documents 

Compliance & Equal Opportunities

JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations.

GDPR 

In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website). 

JMC1

Job Ident #: 73312

Company Details

JMC Aviation

Unit 1003
1243 Islington Ave
Etobicoke, Ontario M8X 1Y9 Canada
www.jmc-aviation.com/north-america/

As a trusted provider of global aviation manpower and talent services, we are responsible for supplying more than 1200 highly skilled engineers every week. We have airline, MRO and manufacturing clients all over the globe.

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Job Info

Location

Harlow, England, United Kingdom

Type

Permanent

Company Details

JMC Aviation

Unit 1003
1243 Islington Ave
Etobicoke, Ontario M8X 1Y9 Canada
www.jmc-aviation.com/north-america/