Role and Responsibilities
CAE Overview
At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defence and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, weu2019re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firstsu2014the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, weu2019ll make sure our customers are ready
for the moments that matter.
Essential Duties & Responsibilities:
Customer Service
Primary point of contact responsible for providing on site client assistance to resolve problems and handle complaints in a manner that ensure good customer relations with emphasis on client retention.
Ensure all customers adhere to OHS safety and induction procedures.
Proactively promote and encourage customers to complete customer satisfaction surveys.
Monitor and action customer feedback and tickets raised in Qualtrics.
Build and maintain good customer relationships.
Finance u2013 Accounts Payable (Expenditure)
Responsible for raising purchase orders in Oracle.
Responsible for Receipting invoices in Oracle.
Maintain and update expenditure records in SharePoint.
Responsible for petty cash card and purchases, filing and storage of receipts.
Maintain working relationship with suppliers and service providers.
Primary point of contact for accounts payable enquiries.
Finance u2013 Accounts Receivable (Revenue)
Responsible for preparation of customer Tax Invoice Requests and submission to Finance. (TIR)
Ensure all Journey logs are closed, pull and save Gemini journey log reports for invoice period.
Compare journey logs with journey log reports, liaise with technical team to resolve any issues.
Update revenue excel spreadsheet with hours utilized.
Ensure rates and CPI increases per customer are correct before submission for manager approval.
Ensure completed invoices correspond with revenue excel spreadsheet before forwarding to customer accounts.
Primary point of contact for all enquiries.
Scheduling
Schedule resources to accomplish client training and instructor training.
Print weekly schedule and place outside each briefing room, customer kitchen and technicians office.
Monitor, respond and action all scheduling requests through AUscheduling email address.
Work closely with customer schedulers to plan annual schedule in advance then update schedule month in advance before confirming sessions.
Laisse with technical team on schedule changes.
Update client details in Gemini and attach to STARS reservations for all sessions.
Plan and schedule all WET training resources, ensure all files and training material are updated and pack promotional bags.
Notify sales team of TSA and CPI anniversary increases.
Ensure that all new customer enquiries are forwarded to the sales team.
General Administration
Monitor and answer all incoming telephone calls.
Provide administrative and clerical support to center lead and staff including casual instructors.
Responsible for purchasing and maintaining stock of stationary, kitchen and general maintenance items.
Ensure customer kitchen is clean, maintain and clean coffee machine including schedule repairs, fill and empty dishwasher, empty and clean fridge.
Plan and execute staff and customer social events.
Communicate with cleaning crew.
Arrange courier service for pickup and drop off.
Weekly Post box collection.
Purchase milk weekly.
Purchase staff fruit monthly.
Responsible for petty cash card purchases and filing of receipts.
LI-SA02
Read our FY23 Annual Activity and Corporate Social Responsibility Report
Follow us on Twitter: CAEInc
Facebook:www.facebook.com/cae.inc
LinkedIn:www.linkedin.com/company/cae
Instagram: www.instagram.com/CAEinc
Position Type
RegularCAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", weu2019re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.
