Job Posting Title

Job Category

Language Requirements

In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement Type

Posting End Date

Job Grade

Pay Range

Job Summary

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

Web publishing operations

• Manage and execute content updates using CMS platforms
• Ensure content accuracy, SEO optimization, and accessibility compliance
• Conduct QA for published content

Workflow Leadership

• Prioritize and assign publishing tasks to ensure timely, accurate delivery
• Train and mentor publishing team members; maintain onboarding and documentation
• Act as first escalation point for publishing issues
• Monitor publishing queue and team capacity to balance workload efficiently

Performance Optimization & Strategy

• Monitor website analytics to drive continuous improvement
• Implement test-and-learn strategies, including A/B testing, to refine user experience and conversion
• Collaborate with internal teams to align digital publishing with strategic business goals
• Contribute to SEO/SEM strategies
• Support and enhance internal communication platforms hosted on SharePoint Online to improve employee experience
• Leverage AI-powered tools and technologies to optimize website performance, automate content workflows, personalize user experiences, and uncover data-driven insights that support strategic publishing decisions

Scope and Impact:

This role will influence how we present our brand and information online, supporting seamless, accessible, and up-to-date experiences. This role is critical to:

• Proactively managing and optimizing our web presence
• Ensuring accessibility and compliance standards are met
• Delivering consistent and engaging content
• Supporting internal communication and strategic initiatives
• Increasing user satisfaction, traffic, and engagement

Experience:

• University degree in Computer Science, Information Technology, Communications, or related field
• Minimum 5 years of experience in digital publishing or website management
• Advanced experience with a variety of CMS platforms
• Experience leveraging AI-driven tools and platforms for content automation, personalization, and workflow optimization in web publishing

Knowledge:

• Understanding of HTML/CSS is an asset
• Expert in Microsoft 365 (SharePoint, Teams, Yammer)
• Knowledge of SEO/SEM strategies, accessibility standards (WCAG), and QA best practices
• Strong command of web analytics tools including Google Analytics
• Proficiency with Adobe Creative Suite
• Well-developed understanding of UX/UI and digital engagement best practices

Skills:

• Excellent organizational and communication skills; thrives in cross-functional collaboration
• Strong attention to detail and ability to manage competing priorities
• Excellence in project management and organization
• Detail-oriented with quality focus
• Collaborative team player
• Change management mindset

Safety Behaviour Statement:

All employees of NAV CANADA are expected to demonstrate safety behaviours aligned with company’s Code of Business Conduct, values, safety and objectives. This includes adherence to any safety policies, standards, and procedures corresponding to job responsibilities and duties.

Working Conditions:

• The work is performed in a typical office environment with exposure to interruptions, multiple demands and conflicting w ork priorities/tight deadlines.
• This position is a hybrid position with a minimum – 3 days per week on site. 
• Occasional travel is required

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.

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