Flight Follower

Primary Responsibility:

The duties and responsibilities consist of and include, but are not limited to, the following:

• Communicate verbally over the phone and e-mail based communications
• Communicate with clients and quote trips based on crew and aircraft availability while complying with pricing
• Communicate with clients, flight crews, and maintenance to ensure on-time routing
• Locate air and ground-based assets given certain time constraints to manage a client’s logistics schedule
• Enter and track trips in company-developed flight following software
• Handle all transportation and accommodations for all flights (air ambulance, cargo, and passenger)
• Coordinate customs, international permits, ground handling, and maintenance constraints as well as obtaining landing permits, overflight permits from foreign governments in a timely fashion
• Maintain dispatch reports, aircraft records, and files which have government-restricted access
• Multi-task while maintaining a service-oriented demeanor

Education Requirements:

• Candidates must have a High School Diploma or GED
• Aviation Related College Degree preferred

Qualifications, Certificates, Licenses & Document Requirements:

• A valid unrestricted driver’s license

Work Environment & Culture Skills:

• Intermediate MS Office knowledge, computer software & internet proficiency
• Candidate must pass DOT/FAA pre-employment drug screen and a DOT/FAA compliant background check
• Candidate must be able to read, understand and write English
• Candidate should be motivated, resourceful, energetic, organized and able to manage and be managed
• Candidate must be reliable, punctual and flexible
• Candidate must be able to multi-task, respect and maintain confidentiality
• Candidate must be ethical, trustworthy with sensitive information
• Candidate must be service oriented and able to work at a fast pace and handle stress and problematic issues well with a good attitude
• Candidate must be able to communicate effectively and work within a team-focused environment
• Candidate must be respectful of diverse populations and cultures
• Candidate must have an outgoing personality with expertise at developing relationships

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Employees are regularly required to, stand, sit, talk, hear and use hands and fingers to operate a computer and telephone keyboard
• Light to moderate lifting is required (up to 30lbs)

Location Requirements:

• Operation based in Ypsilanti, MI at Willow Run Airport (YIP)
• There is no ability to work from home
• There will be no relocation package for this position

Shift Requirements:

• First Shift - Day, Second Shift – Afternoon, Third Shift - Night available
• Four - 10 hour days, Three days off
• Must be available full-time and work overtime when required
• Must be available for assigned shifts; including nights, weekends and holidays

Other Requirements:

• Must be at least 18 years of age
• Must be legally authorized to work in the United States 

Compensation:

• Competitive Salary established pay scale including yearly increases and bonuses
• $19 - $25 per hour, based on education and/or experience

Benefits:

• BCBS - Medical PPO, Prescription, Vision, Dental & Amwell
• Flexible Spending Account – Medical and Dependent Care
• Short Term & Voluntary Long Term Disability
• Basic Life Insurance with Accidental Death & Dismemberment Insurance
• Unum Voluntary Life Insurance for Employee, Spouse, and Child
• Unum Accident and Critical Illness Insurance
• Employee Assistance Program (EAP)
• Travel Assistance Program
• Met Law Coverage
• Nationwide Voluntary Pet Insurance
• Fidelity 401K with employer match